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Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8

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Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8

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Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8
Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8
2023-10-27 13:38:29
Model: TD-W8961N  
Hardware Version: V4
Firmware Version: 3.1.0 Build 210205 Rel.03549

I bought this modem 10 days ago and I have this problem several times a day. There is no such problem with Tenda modem. Please help me.

Virtual Circuit  Diagnostics:

>> Testing Ethernet LAN connection ...    FAIL
>> Testing ADSL Synchronization .    PASS
>> Testing ATM OAM segment ping ...    FAIL
>> Testing ATM OAM end to end ping ...    FAIL

>> Testing ATM OAM F4 segment ping ...    FAIL
 >> Testing ATM OAM F4 end to end ping ...    FAIL
 >> Ping Primary Domain Name Server .    FAIL
 >> Ping yahoo. com ...    FAIL

 

Log:

1/1/2000 0:1:20> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:27> Last errorlog repeat 8 Times
1/1/2000 0:1:27> PPPoE: Send PADI
1/1/2000 0:1:27> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:27> PPPoE: Recieve PADO
1/1/2000 0:1:27> PPPoE: Send PADR
1/1/2000 0:1:27> PPPoE: Recieve PADS
1/1/2000 0:1:28> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:30> Last errorlog repeat 3 Times
1/1/2000 0:1:30> PAP Authentication Successful
1/1/2000 0:1:30> ppp_ready: ch:804c1f04, iface:803ea98c
1/1/2000 0:1:30> PPP get IP Address:151.233.206.71
1/1/2000 0:1:30> PPP gateway:151.233.128.1
1/1/2000 0:1:30> PPP subnetmask:255.255.255.255
1/1/2000 0:1:30> PPP primary DNS:5.200.200.200
1/1/2000 0:1:30> PPP secondary DNS:8.8.8.8
1/1/2000 0:1:30> SNMP TRAP 3: link up
1/1/2000 0:1:30> Accept() fail
1/1/2000 0:1:31> Last errorlog repeat 1 Times
1/1/2000 0:1:31> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:2:10> Last errorlog repeat 29 Times
1/1/2000 0:2:10> sending request to NTP server(85)
1/1/2000 0:2:11> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:2:15> Last errorlog repeat 3 Times
1/1/2000 0:2:15> received from NTP server(8a)
10/27/2023 13:38:13> Adjust time to 653bbd45
10/27/2023 13:38:13> adjtime task pause 1 day
10/27/2023 13:38:32> netMakeChannDial: err=-3000 rn_p=8046a7d8

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3 Reply
Re:Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8
2023-10-28 09:49:18

  @lvl3164 

 

 
No one can help? I always thought that model tplink had the best hardware, but now I realized that I was wrong and I completely regret my purchase. My modem model version:
td-w8961n(Eu) v4

 

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#2
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Re:Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8
2023-10-31 07:16:25

  @lvl3164 

 

Hi, when the issue happens, DSL light on the modem router is still solid on, right? and all the client devices including wired and wireless connection will lose internet, right?

If so, please send us whole screenshot of Status->Device Info page after the issue happens, along with the complete log file.

 

In addition, who is your ISP please? and how do you usually get internet again after the issue happens?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:Permanent internet outage : netMakeChannDial: err=-3000 rn_p=8046a7d8
2023-10-31 07:36:05

  @Sunshine 

Thank you for taking the time to answer. Regarding the first and second questions you asked, it is exactly the same thing that you said, the lights on the modem stay on and all the systems that use Wi-Fi are disconnected. The ISP I use is Iran Telecom (adsl.tci.ir) and unfortunately I don't have my modem at the moment and I gave it to one of my friends to test with another ISP, my friend's modem is ZyXEL DEL1201-T10A brand I received and during this period this modem has not had any outages on the ISP of Iran Telecom.

 

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