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Connection Issues with my Sky Router

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Connection Issues with my Sky Router

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Connection Issues with my Sky Router
Connection Issues with my Sky Router
2023-11-01 09:54:22
Model: TL-WA850RE  
Hardware Version:
Firmware Version:

Hi, I have recently moved to Sky and got the TL-WA850RE to extend the range of my signal. However, now that I have done this, and the extender connection works fine, I am having considerable problems when I am connected to the original wifi connection. Social media sites refuse to load and I get a lot of This Site Cannot Be Reached errors that disappear if I connect to the extender. This problem seems to only exist on my laptop though, so I am getting a little frustrated with it. Any help would be much appreciated. 

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Re:Connection Issues with my Sky Router
2023-11-03 09:27:08

  @rmcc 

 

Hi, if you unplug the extender and connect the laptop to the router network, does the problem still exists?

Since the extended network is always working fine, it looks like the router issue, it is recommended to troubleshoot the router issue with router support.

If it is a TP-Link router as well, please let us know the model no., hardware and firmware version.

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Re:Connection Issues with my Sky Router
2023-11-03 13:50:03
Hi @sunshine When I unplug the extender it works as normal, yeah. It's a Sky router, so I presume there's some weird incompatability issue here but I'm going a bit daft trying to get it to work when it otherwise is doing it's job.
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