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Solid red light on m9 plus satellite units - was perfect since march 2020

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Solid red light on m9 plus satellite units - was perfect since march 2020

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Solid red light on m9 plus satellite units - was perfect since march 2020
Solid red light on m9 plus satellite units - was perfect since march 2020
2023-11-21 22:37:47 - last edited 2023-11-24 06:19:59
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.11 build 20190926 rel 55727

Hi all,

 

All 3 M9s were all Woking perfectly since 2020 and started acting up a few days ago. Both satellite units will go solid red- have to reboot units to recover but issue will re-occur in a letter a hours ... removed the units from mesh, added them again.. same issue. 
removed the units from mesh, did a hard reset on each unit, added them again.. same issue. 
I am going mad and my wife is working from home but I am not so it is very difficult situation... I need help please !!! 
 

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1 Accepted Solution
Re:Solid red light on m9 plus satellite units - was perfect since march 2020-Solution
2023-11-22 00:20:59 - last edited 2023-11-24 06:19:59

  @Nickdublin 

 

Start with upgrading firmware on your Deco M9 Plus unit to newer. Firmware 1.2 is so old, it can't be upgraded through Deco app. Follow this document: How to Update the Firmware of Deco and use Method 3 from it. After successful upgrade, future firmware upgrades will be done through Deco app.

 

It is possible firmware upgrade will address whatever issue suddenly appeared.

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Re:Solid red light on m9 plus satellite units - was perfect since march 2020-Solution
2023-11-22 00:20:59 - last edited 2023-11-24 06:19:59

  @Nickdublin 

 

Start with upgrading firmware on your Deco M9 Plus unit to newer. Firmware 1.2 is so old, it can't be upgraded through Deco app. Follow this document: How to Update the Firmware of Deco and use Method 3 from it. After successful upgrade, future firmware upgrades will be done through Deco app.

 

It is possible firmware upgrade will address whatever issue suddenly appeared.

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Re:Solid red light on m9 plus satellite units - was perfect since march 2020
2023-11-22 20:11:11
Hi Alexandre, It worked (it seems) - will monitor but thank you !
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