Range extender not connecting

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Range extender not connecting

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Range extender not connecting
Range extender not connecting
2023-11-27 12:47:26 - last edited 2023-11-28 14:59:06
Model: RE700X  
Hardware Version:
Firmware Version:

Purchased the extender in July and has been working fine, but is now not allowing any connection to it. Phones identify it in settings and show a strong signal but no connection can be made. The password is correct and this happens on all phones and laptops. We have tried rebooting the router, moving the extender to new locations and restarting, all to no avail. Yesterday undertook a reset of the extender, and now will not link to the router even when plugged in next to it. If it is of help the s/n is 22330s9000140 uk/1.0

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#1
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1 Accepted Solution
Re:Range extender not connecting-Solution
2023-11-27 13:56:56 - last edited 2023-11-28 14:59:06

  @Happy-Days1 

 

After resetting the RE700X you should be able to configure it from scratch refering this video guide.

If you're extending over 5GHz band, make sure that your main router transmits on a lower wireless channel (36 for example).

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
Recommended Solution
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#2
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Re:Range extender not connecting-Solution
2023-11-27 13:56:56 - last edited 2023-11-28 14:59:06

  @Happy-Days1 

 

After resetting the RE700X you should be able to configure it from scratch refering this video guide.

If you're extending over 5GHz band, make sure that your main router transmits on a lower wireless channel (36 for example).

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
Recommended Solution
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#2
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Re:Range extender not connecting
2023-11-28 14:58:43

  @Happy-Days1 Many thanks for your help, normality seems to have been restored.

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