AX1500 locked in at 100mbps on lan ports

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AX1500 locked in at 100mbps on lan ports

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AX1500 locked in at 100mbps on lan ports
AX1500 locked in at 100mbps on lan ports
2023-11-29 08:27:31
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.3.9 Build 20230728 Rel. 45716(4555)

I have a device before the Archer AX1500.

 

- Connecting directly to it via LAN gives me 1gbit speed.

- Connecting it to the Archer and then connecting wirelessly to the Archer gives me 1 gbit.

 

However, connecting via LAN Cable to the Archer caps at 100 mbps.

Tested a couple of gigabit-capable devices.

 

It's not the cable and it's not the device on the other end - the device and cable are fine if Archer is skipped.

 

I can see the ports saying "Full duplex 100 mbps" at the Archer's network map.

Can I force them to 1000 mbps somehow or what's the issue here?

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Re:AX1500 locked in at 100mbps on lan ports
2023-11-29 12:26:48

  @MaxBG 

 

Sometimes changing the cable fixes this type of issue. If you have another cat 5E/6 cable of a good quality test it and check if there's any difference.

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Re:AX1500 locked in at 100mbps on lan ports
2023-11-29 12:31:56
I tried with another cable and it's the same. It's a Cat 5e cable, but it transmits the 1000 mbps fine when connected directly to the ISP router.
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Re:AX1500 locked in at 100mbps on lan ports
2023-11-29 13:23:09

  @MaxBG 

 

From when do you observe such behaviour - ever since you bought the router or recently (for example after FW upgrade) ?

if the former talk to your retailer for replacing the device, but If the latter you can contact your local support with request for assistance.

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Re:AX1500 locked in at 100mbps on lan ports
2023-11-29 15:01:29
Unfortunatelly not sure. It was used on a 100 mbps connection for 1.5 years and now i moved to a new appartment with gigabit connection. So even if it's faulty, I doubt they'd replaced it after that much time.
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Re:AX1500 locked in at 100mbps on lan ports
2023-11-29 17:35:15

  @MaxBG 

 

Are you using the AX1500 in AP mode or router mode ? I've seen these sold under 3 year warranty. Check you warranty card to see if it's still covered.

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