WiFi signal dropped immensely on AX50

WiFi signal dropped immensely on AX50

WiFi signal dropped immensely on AX50
WiFi signal dropped immensely on AX50
2024-05-18 04:57:12 - last edited 2024-05-20 09:46:05
Model: Archer AX50  
Hardware Version: V1
Firmware Version:

I was working on my computer and everything was fine. Suddenly no WiFi signal. I noticed that the WiFi signal strength dropped for both 2.4 and 5. 
as an example, I am sitting right next to my router and get a low signal and speed. i distance myself to 1 meter away and no signal at all reaching. Same occurred with other smart devices that use 2.4... all are down. iPhone doesn't even find the WiFi if I don't have my phone right above the router. 

 

it was working a moment ago - nothing changed at home in terms of moving physical objects next or around the router 

no new devices on the network (even checked using Fing)

I checked that my network channel is on a clean range without any neighbors channel conflicts 

disconnected the router and reconnected 

disconnected isp modem and reconnected 

connected directly via lan cable (limited to 100K due to type-c converter) and got a stable 100k internet connection. 

Router dashboard claims that I'm using the most recent firmware (and did not update recently) 

did not change any other router settings rece

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Re:WiFi signal dropped immensely on AX50-Solution
2024-05-20 02:26:25 - last edited 2024-05-20 09:46:07

  @the_potato 

 

Hi, thanks for posting question on our community.

You may try to change channel and channel width for 2.4Ghz and 5Ghz, or factory reset and reconfigure the router.

If the same issue remains, you may consider to contact the local support or retailer to confirm warranty.

 

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Re:WiFi signal dropped immensely on AX50-Solution
2024-05-20 02:26:25 - last edited 2024-05-20 09:46:07

  @the_potato 

 

Hi, thanks for posting question on our community.

You may try to change channel and channel width for 2.4Ghz and 5Ghz, or factory reset and reconfigure the router.

If the same issue remains, you may consider to contact the local support or retailer to confirm warranty.

 

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Re:WiFi signal dropped immensely on AX50
2024-05-20 09:43:15 - last edited 2024-05-22 01:08:09

  @Marvin_S 

what a terrible product 

no more warranty and store refused to refund/change/fix

never gonna get tp link ever again 

ISP router works great 

others work tenda router I have thrown around works too

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Re:WiFi signal dropped immensely on AX50
2024-05-20 09:53:51

  @Marvin_S 

 

i tried re-updating the fw to the current version 

i reset to factory settings

changes ratio of 2.4 to 20 

tried all low med and high settings 

Changed to available channels 

signal is still low

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Re:WiFi signal dropped immensely on AX50
2024-05-22 01:35:57

  @the_potato 

 

Hi, it is suggested to purchase a brand new router for normal performance. 

 

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