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TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)

TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)

TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
3 weeks ago - last edited 3 weeks ago
Model: TL-WPA4220 KIT  
Hardware Version: V1
Firmware Version: 1.2.9 Build 160525 Rel.35241n

Hi everyone,
I’m facing some issues with my PowerLine WPA4220. Here are the details:

  • Hardware version: v1
  • Firmware: TL-WPA4220KIT 1.2.9 Build 160525 Rel.35241n

Issues encountered:

  1. tpPLC no longer works: I can no longer manage the device via the tpPLC app or Android utility, which worked in the past.
  2. No PowerLine connection:
    • The Power light is on.
    • WiFi is working.
    • The PowerLine light remains off.
  3. Ethernet connection:
    • When connecting the device to the PC via Ethernet cable, the Ethernet light turns on, and I can access the web interface.
    • In the interface, I noticed that the MAC address of the PowerLine (PLC) has changed to all zeros (http:\\192.168.1.1).
  4. Pairing: I cannot pair it with the TL-PA4010 v1.0.
  5. Powerline
    MAC Address:

    00-00-00-00-00-00
    Device Password:

    XVKC-UZZL-TVDX-OJDF
    Network Name: HomePlugAV

Has anyone experienced similar issues? Is there a solution to fix these problems?

Thanks in advance!

 

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#1
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4 Reply
Re:TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
3 weeks ago

  @RobertoT 

 

Hi, thanks for posting question here.

It is suggested to follow Case1 in the guide to troubleshoot:

What can I do if I can't have Internet connection after connected to powerline adapter？

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
3 weeks ago
I followed the guide step by step case1: 1. Verified that the Powerline devices are on the same electrical circuit. 2. Plugged the devices directly into wall sockets, avoiding power strips. 3. Brought both devices into the same room for configuration. 4. Reset the devices and repeated the pairing process. Despite this, the system still doesn’t work. I believe the issue lies in the Powerline’s MAC address, which shows all zeros and is not recognized in the Powerline network. I would like to know if there is a standard procedure to update the firmware of the PLC part (pib and nvm) by directly connecting the Powerline to a PC. I tried using PLC recover.exe, but the process fails. Perhaps the files need specific naming? Is there another procedure? Is there a specific firmware to load as boot? Moreover, on a Powerline with a MAC address of all zeros, the tpPLC procedure does not work because the device is not detected. Thank you for the prompt response and support.
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#3
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Re:TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
2 weeks ago

  @RobertoT 

 

Hi, thanks for your detailed update~

I think it seems more like a hardware issue.

May I confirm that the Powerline LED is still off after pairing again? 

According this official website, you may try to updating firmware following this guide.

If it does not work, it it suggested to confirm warranty with your retailer or local support.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#4
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Re:TL-WPA4220 - (PCL MAC ADRESS 00-00-00-00-00-00)
2 weeks ago
Thank you for your response. The guide you provided refers only to the web interface (web GUI, Wi-Fi, and network) and not to the PLC (Powerline) section. Unfortunately, the warranty has already expired (2022). Thank you anyway for your attention and support.
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#5
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Replies: 4

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