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Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023

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Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023

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Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-04 05:34:10
Model : Archer VR900

Hardware Version : 1.0

Firmware Version : 0.9.1 1.0 v004c.0 Build 150429 Rel.37005n

ISP : BT FTTC Infinity (VDSL)

Just got the above VR900 which was easy to setup on BT Infinity Fibre To The Cabinet VDSL.

However, it does not seem to handle the Multicast or VLAN's properly to support BT Youview Internet TV channels with the IPC 6023 error being given by the YouView box on IPTV channels

Odd really as the previous model, TD-W9980 did (fixes made for it even mentioned in firmware release)

Fixed the bug that TD-W9980 sometimes Youview can't be played in UK.
Fixed the bug that TD-W9980 speed dropped on the BT line of UK when G.INP was enabled.
Fixed the bug that TD-W9980 had compatibility issues with the line of ZEN in UK.
Fixed the bug that TD-W9980 had compatibility issues with the line of TALK TALK in UK.

The firmware on the VR900 dates back to April, Firmware Version:0.9.1 1.0 v004c.0 Build 150429 Rel.37005n

Am I making an error in configuration or is it an issue with the firmware?

Many thanks...
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13 Reply
Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-04 19:04:43
Did you try to reset YouView box? All channels or some channels cannot be received?
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#2
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-04 21:35:36

M Diamond wrote

Did you try to reset YouView box? All channels or some channels cannot be received?


Not tried a full reset as if I recall that deletes all your recordings :(

IPC6023 on all internet channels I tried

If I just put my old TD-W9980 back it all works again and at least one other person has tried this device with BT Infinity and Youview and has ended up sending it back.

I have a support case open TPLINK SUPPORT #143525 and we have gone through the usual three rounds of questions but they have not yet come up with any suggestions.
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#3
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-05 17:03:56
You have to be a little patient. If it is verified as the same problem before with W9980, they should be able to provide a quick solution to it. :)
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#4
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-07 18:45:31

M Diamond wrote

You have to be a little patient. If it is verified as the same problem before with W9980, they should be able to provide a quick solution to it. :)


I am also interested in a solution for this, would also be nice if some new firmware came along, does anyone know if there are beta firmwares we could try?
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#5
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-08 23:27:59
I guess it's something specific to BT as my TalkTalk YouView internet channels work fine with my new VR900.
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#6
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-11 04:21:05
New firmware Version:0.9.1 1.1 v004c.0 Build 150729 Rel.40033n Hardware Version:Archer VR900 v1 00000000 does not help with this problem even after a factory reset.

Does anyone from TP-Link ever post on this forum?
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#7
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-11 10:43:46
Hi Automan, provide the detailed topology(how did you connect all devices). Back up the current settings, save the config file and send it with login username and password to TP-LINK support team for further analysis..

@zarf2007 You can also submit a ticket as Automan did and provide details as I mentioned above.
http://ticket.tp-link.com/index.php?/Tickets/Submit

Good luck.
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#8
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-11 16:19:11

M Diamond wrote

Hi Automan, provide the detailed topology(how did you connect all devices). Back up the current settings, save the config file and send it with login username and password to TP-LINK support team for further analysis..

@zarf2007 You can also submit a ticket as Automan did and provide details as I mentioned above.
http://ticket.tp-link.com/index.php?/Tickets/Submit

Good luck.




Have already done so and they are looking into it. My setup is as follows:

BT Youview box/PC/other devices -> switch -> home plug -> home plug -> port 1 on VR900 VDSL Port -> BT VDSL

I have already confirmed multicast traffic and IPTV works on my setup as I had a Billion 8800AXL in place of the VR900 which worked (but has other wireless issues).

the issue is that when deployed in wireless router mode, with the EWAN port connected to the BT Modem, all works well including BT IPTV channels. However when operating as a DSL router, there seems to be no way to get the multicast traffic across to the internal lan, enabling the IPTV options and outputting to port 1 (or any port) on the router just kills all internet connectivity.

One way around it would be if we could configure a bridge interface to bridge vlan 101 traffic but the router does not allow me to do that as it says vlan 101 already exists (on the PPPoE interface). I have tried bridging all vlans (vlan 0) but again no luck.
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#9
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-13 16:33:50

M Diamond wrote

Hi Automan, provide the detailed topology(how did you connect all devices). Back up the current settings, save the config file and send it with login username and password to TP-LINK support team for further analysis..

@zarf2007 You can also submit a ticket as Automan did and provide details as I mentioned above.
http://ticket.tp-link.com/index.php?/Tickets/Submit

Good luck.


They requested that yesterday and I have sent them the requested information.

My YouView is direct cable connected to LAN3 on the VR900 so no other gadgets in the equation to cause the problem.
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#10
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Re:Archer VR900 Not Working With BT Infinity Youview In UK - Error IPC6023
2015-08-26 16:57:07
Those nice folks at TP-Link have given me a test firmware to use.

In operation now for over 24 hours and BT Youview seems to work fine with no extra settings needed on the VR900

Made several unattended recordings and even dual recording and all from HD channels.
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