Dear TP-Link Support Team,

I am writing to report a serious and extremely frustrating Smart Connect / Band Steering issue with my TP-Link router. This problem has reached a point where it completely defeats the purpose of buying a dual-band Wi-Fi 6 router.

📌 Router Details

• Model: TP-Link Archer AX10

• Hardware Version: v3.0

• Firmware Version: 1.2.2 Build 20250812 rel.75732(5553)

• Update Method: Online Update (latest firmware already installed)

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❗ Problem Description (Very Important)

The Smart Connect feature does NOT switch devices back to 5 GHz, even under ideal conditions.

Here is exactly what happens:

• When I move away from the router, the device correctly switches from 5 GHz → 2.4 GHz (which is expected behavior).

• However, when I return back into the same room, where:

  • The router and device are only a few feet apart

  • The router is clearly visible

  • Signal strength is excellent

👉 The device remains stuck on 2.4 GHz and never switches back to 5 GHz automatically.

This happens every time.

📱 Devices Tested

This issue is not device-specific:

• Android smartphones

• Apple (iOS) devices

• PC using TP-Link T3U Plus (USB adapter)

All devices show the same behavior:
Once they fall back to 2.4 GHz, they never return to 5 GHz unless Wi-Fi is manually turned OFF and ON again.

⚠️ Why This Is a Big Problem

Because of this behavior:

• The Archer AX10 effectively behaves like a single-band 2.4 GHz router

• It feels no different from an old Wi-Fi 4 (N-series) router

• The main advantage of buying a dual-band Wi-Fi 6 router is completely lost

• Manually toggling Wi-Fi every time is extremely frustrating and unacceptable

At this point, I honestly ask:
What was the benefit of purchasing the Archer AX10 if Smart Connect does not work properly?

🔍 Reference to AX23 (Important)

I have researched TP-Link Community discussions and found that Archer AX23 handles band steering much more correctly.
The AX10 has a capable processor, so this appears to be a firmware logic issue, not a hardware limitation.

👉 Request:
Please apply the same band steering / Smart Connect logic used in Archer AX23 to the Archer AX10 via a firmware update.
If the AX23 rules can be reused or adapted, this issue can likely be resolved.

🚨 Urgency

This issue is causing daily inconvenience and frustration.
I am not willing to wait indefinitely while the router remains stuck behaving like a single-band device.

I strongly request your engineering team to:

• Review this behavior seriously

• Acknowledge the issue

• Provide a firmware-level fix as a priority

Looking forward to a clear response and concrete action.

Regards,
ronak dangi

ronakdangi74@gmail.com