Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Has anyone had any success connecting to Primus dsl in Ontario?

I have had no luck

Using the quick start guide
Chose pppoe
Password and Username good, confirmed with primus tech support
Set the vpi and vci both to 33 as the support guy said primus uses .33
When running diagnostics everything checks but fails at connecting to the internet.

Any help would be appreciated,

I have tried with both a TD-8817 and a TD-W8980

Thank you