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Hardware Version : Not Clear

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Hi,This may be a repeat but I want to use my TP Link TD W8980 on the current Sky Broadband.It gets stuck when trying to input the Username and Password.I have tried the Wireshark method also the BB password generator and CM9 generator both of who come up with the same username and password but alas it still will not work.Basically I feel that no TP Link router will work with Sky due to this - Am I correct?Thanks