I am in UK on TalkTalk VDSL line 80/20 Mbps .

Bump

it seems that TP-LINK don't make those info display on the router management page. But we can feedback to TP-LINK support and tell them what we want so they will take it seriously.

I have been doing some geeking on this since my post and I can see lots of VR router users saying the same thing on many of the different forums, why on earth has TP Link decided to not show ANYTHING is it a simple oversite on their part or are they actively blocking us seeing the line stats ?

Almost all other older TP Link Modem / Router models that I have looked at show a good selection of the "Line Stats "so why is the VR900 and other VR's missing them all ?

I have been having issues with my VDSL line the last few weeks and it has been a nightmare trying to get TalkTalk to even agree there may be a fault , one minute they say line tests have passed with glowing colours the next I am told I have had 6 retrains in the last 2 days , when the router has been left on ( No reboots ) but I am in the dark as I cannot see ANY line stats !!

I cannot even see if I am on FASTPATH or INTERLEAVED , TP Link please we need these stats to argue our cases with the ISP's !!
without these we are at their mercy and have to hope they might help , this situation only exaggerates the ISP's argument that we should use their modems and not 3rd party ones !

I simply cannot believe that my £200 near top of the range VR router shows me nothing where my cheap as chips Huawei HG633 from TalkTalk shows me loads !!

How can I contact technical support , do you have an email address , that would get me through to someone that cares , as emailing straight into normal support will only get me a box full of return emails asking stupid questions and not a technical response which is what I would really like , or is there somewhere we can contact that will assess whether this can be added to future firmware ?

Dave.

here? http://uk.tp-link.com/support-contact.html#E-mail-Support

Hi vieldcs,

Thanks for the reply , I found that link after posting above , but it seems broken , after filling in all the info the page allows you to go to the NEXT page and input Name / Email , as soon as I do this and hit SEND it says FAILED TO SEND , thought it may be the email address I used so tried 3 others ALL do the same so I can only assume it is broken .

I have sent emails to countless different Support addresses and finally got a response from one of them yesterday , so here's hoping !

I will report back here if I find out anything of any use from TP Link.

UPDATE

I emailed TP Link regards the problems on the support-contact site and now it seems to be fixed.

try send email to this directly, support.uk@tp-link.com, i found it on their website.

Hi all ,

Did eventually get a good reply from TP Link , from UK support ( Thanks vieldcs )

I have explained the missing "Line Stats " issues and asked for a Tech Engineer to get back to me ,
they have passed it to a senior engineer to peruse the problem ,

so I am now awaiting a decent technical response from TP Link.

I also pointed them to this forum link.

Lets hope TP Link are as good as they used to be .

I asked a few questions but here is part extract from my email :

Thanks so much for the reply and could you also pass this to the developer for hopefully an addition to the next firmware update .

May I confirm with you my wish list for the firmware :

Add to ADVANCED / STATUS PAGE the following

HEC / FEC / CRC errors.
FASTPATH or INTERLEAVE connection.
Interleave Depth up/down.
VDSL uptime / System uptime.

also

In advanced / network /DHCP : MAC and IP address are specified but no PC NAME ( could name be added to listing of fixed DHCP clients )

Got this in my email reply :

Many thanks for your valuable reply.

We have feedback your suggestions to the development team and the developer , and they will evaluate will add or not, thanks again for your suggestion.

And you current firmware is not the latest you can upgrade to the latest one.


So its sit back and wait on this one , unfortunately , but hey at least I got some acknowledgement .


Another way to find some extra DSL stats is to use TELNET or find " StatPOSTer-20150824.jar " this is a java interface that's only 23.7kb

a quick google search will find it on the kitz forum http://forum.kitz.co.uk/index.php?topic=14377.45


Simply double click the .jar file and it will do it for you showing the stats in a GUI format ( remove "admin" and leave blank just use password on interface for statposter )

and check the IP address is correct then click "Get stats "

To get Telnet working on Win 7 follow this ( using Statposter may need you to enable Telnet Client )

Make sure Telnet Client is ENABLED in Win 7 , use " Windows Features " in search box,
when it opens scroll down list and put a tick in " Telnet Client " box .

Open command prompt as admin.
Type : telnet 192.168.0.1 ( or 192.168.1.1 if you haven't changed from std IP )

Fill password box with router admin password and hit enter.

Type : adsl show info or adsl show status ( not so much info )
Specs should now appear in the command prompt box below.



Fingers crossed TP Link will turn up trumps and add these stats for us , the more people ask the more likely ,

feel free to copy/paste the above requests and email it to TP link support .


Dave.

Just an update on the Stats issues ,

did a config file backup and bit the bullet , downloaded firmware from :


http://uk.tp-link.com/download/Archer-VR900_V2.html#Firmware


All went fine , didn't even need to restore config file , all my settings stayed the same , couldn't really see any changes

so I assume it was bugs etc that did not really affect me.

Got a couple of errors on the upload and from looking at Telnet output these are from FEC / CRC errors on the upload ,

which are error correction but ones that have been corrected so not a major worry and it seems only a couple extra every

hour , during mild usage .It seems that the Upload errors are from the " ATUCCRCErrors=3 " when viewing Statposter results.


Here are my results , seem like quite a good line ( just had BT put me a new dropline and MK4 Master box in aswell )

STATPOSTER :

2017.08.02 13:56:25 xDSL Stats (1st,Auto):
[1,0,0,0,0,0]0
enable=1
status=Up
linkEncapsulationRequested=
linkEncapsulationUsed=G.993.2_Annex_K_PTM
modulationType=VDSL2
lineEncoding=
allowedProfiles=8a,8b,8c,8d,12a,12b,17a,30a
currentProfile=17a
X_TP_VDSLProfiles_8a=1
X_TP_VDSLProfiles_8b=1
X_TP_VDSLProfiles_8c=1
X_TP_VDSLProfiles_8d=1
X_TP_VDSLProfiles_12a=1
X_TP_VDSLProfiles_12b=1
X_TP_VDSLProfiles_17a=1
X_TP_VDSLProfiles_30a=0
dataPath=
interleaveDepth=0
lineNumber=0
upstreamCurrRate=19999
downstreamCurrRate=79999
upstreamMaxRate=34545
downstreamMaxRate=95027
upstreamNoiseMargin=155
downstreamNoiseMargin=93
upstreamAttenuation=138
downstreamAttenuation=63
upstreamPower=-2
downstreamPower=139
usNegBandPlanDiscPresentation=3
dsNegBandPlanDiscPresentation=3
SATNus=47,134,191,1023,1023
SATNds=69,146,245,1023,1023
LATNus=47,138,200,1023,1023
LATNds=63,147,245,1023,1023
SNRMarginus=155,153,156,-512,-512
SNRMarginds=94,93,93,-512,-512
transmitPowerUs=-146,-296,-4,-1281,-1281
transmitPowerDs=114,79,68,-1281,-1281
ATURVendor=
ATURCountry=
ATUCVendor=
ATUCCountry=
totalStart=4656
showtimeStart=2507
quarterHourStart=0
X_TP_Bitswap=On
X_TP_SRA=On
X_TP_AdslModulationCfg=VDSL2
X_TP_AnnexType=Annex A
X_TP_SupportAdslMode=VDSL2:A;T1.413:A;G.lite:A;G.d mt:A;ADSL2:A,A/L/M;ADSL2+:A,M,A/L/M;ADSL Auto Sync-up:A/L/M;Auto Sync-up:A/L/M
[1,0,0,0,0,0]1
receiveBlocks=0
transmitBlocks=0
cellDelin=0
linkRetrain=0
initErrors=0
initTimeouts=0
lossOfFraming=0
erroredSecs=0
X_TP_US_ErroredSecs=0
severelyErroredSecs=0
X_TP_US_SeverelyErroredSecs=0
FECErrors=56
ATUCFECErrors=8
HECErrors=0
ATUCHECErrors=0
CRCErrors=0
ATUCCRCErrors=3
ATUCSeverelyErroredSecs=0
[error]0

TP Link Telnet into router :

--------------------------------------------------------------------------------
Welcome To Use TP-LINK COMMAND-LINE Interface Model.
--------------------------------------------------------------------------------
TP-LINK(conf)#adsl show info
INDEX=1
{
enable=1
status=Up
linkEncapsulationRequested=
linkEncapsulationUsed=G.993.2_Annex_K_PTM
modulationType=VDSL2
lineEncoding=
allowedProfiles=8a,8b,8c,8d,12a,12b,17a,30a
currentProfile=17a
X_TP_VDSLProfiles_8a=1
X_TP_VDSLProfiles_8b=1
X_TP_VDSLProfiles_8c=1
X_TP_VDSLProfiles_8d=1
X_TP_VDSLProfiles_12a=1
X_TP_VDSLProfiles_12b=1
X_TP_VDSLProfiles_17a=1
X_TP_VDSLProfiles_30a=0
dataPath=
interleaveDepth=0
lineNumber=0
upstreamCurrRate=19999
downstreamCurrRate=79999
upstreamMaxRate=34537
downstreamMaxRate=95011
upstreamNoiseMargin=155
downstreamNoiseMargin=94
upstreamAttenuation=138
downstreamAttenuation=63
upstreamPower=-2
downstreamPower=139
usNegBandPlanDiscPresentation=3
dsNegBandPlanDiscPresentation=3
SATNus=47,134,191,1023,1023
SATNds=69,146,245,1023,1023
LATNus=47,138,200,1023,1023
LATNds=63,147,245,1023,1023
SNRMarginus=155,153,156,-512,-512
SNRMarginds=94,94,93,-512,-512
transmitPowerUs=-146,-296,-4,-1281,-1281
transmitPowerDs=114,79,68,-1281,-1281
ATURVendor=
ATURCountry=
ATUCVendor=
ATUCCountry=
totalStart=6532
showtimeStart=4383
quarterHourStart=0
X_TP_Bitswap=On
X_TP_SRA=On
X_TP_AdslModulationCfg=VDSL2
X_TP_AnnexType=Annex A
X_TP_SupportAdslMode=VDSL2:A;T1.413:A;G.lite:A;G.dmt:A;ADSL2:A,A/L/M;ADSL2+:A,M,
A/L/M;ADSL Auto Sync-up:A/L/M;Auto Sync-up:A/L/M
}
cmd:SUCC
TP-LINK(conf)#

If you need to see attachment open the php file with notepad

Attached Images






Stat Poster list of VDSL specs.txt‎ (1.7 KB, 0 views)