Make sure the firmware of the router is the latest one. Since you have contacted their support, it's better to keep in touch with them in case you need any further help.

When you lost connection, what's the status of powerline LED? Do they keep on? It's recommended to reset and repair them. Make sure there is no high power application near the powerline units.

marco.msantana wrote Hi, in case you mean another firmware or deco? another firmware update~

atjeffcoat wrote Is there a way we can request a whitelist for false positives? The efficient way is to send tp support an email directly.

Hey, I met the same issue long time ago while there is no way to get it back. TP support does not provide support once we update the third firmware such as DD-wrt. You can also get their official...

Wired connection works properly but can't get wireless connection? Can you detect wireless signal on your devices? Try to change the wireless channel on the router. after that, restart it and...