@ellymoo Hi,sorry I mistyped the URL, this is the correct URL https://community.tp-link.com/en/home/stories/detail/500290 you may also go to sonos website to get help (Connection Issues | Sonos)...

@Heathwel can you get internet access from main router try to reboot or reset the main router and set up the extender again,make sure the distance between them is not too far and what is the network...

@Nicolareiki22-- you can set different ssid of your extender and main router,and choose the specific ssid as you need on your smart phone

@Inskipp Hi, have you changed settings of the main router or extender? whether the main router works normally? there are some troubleshooting methods for you to refer to (...

@Leenaalhadari Hi, have you tried to reboot or factory reset the device and what was the result,and could you please provided the model of your device you may refer to...

@Sunil_Bondre Hi, Make sure you disable mesh function of your main router and range extender,otherwise it will automatically synchronize network settings from your router and you may not find your...