@Kimberley_j87 The posting i put up worked for me. Did you try to login through the LAN website via your PC? Might work through any browser device (phone, tablet, etc.). Try using alternative method...

@David-TP After android phone application update, I ran into the same problem (user ID, etc. all correct). I still was on Wifi via phone and had access to internet. Though PC browser, I confirmed...