May I know the model number of your smart plugs? if you press the power button on the plug itself, can it turn on/off the lamp connected？ Besides, does the lamp have its own power button? When trying...

Hello, are they in the same location and same socket when they are outhouse? Please try to unplug the HS100 which won't connect and plug it back to see if it can connect sometimes. You mentioned that...

Hello, please try to factory reset the smart plug: with it powered on, press and hold the reset button until the Wi-Fi LED blinks amber and blue. Besides, please also try to turn off the firewall on...

Hello, when did you purchase the smart plugs and were they working fine before in the same scenarios? Besides, the network B is bridging network A via wireless or wired connection? is there a NAT...

Hello, actually we have already had plan to add this feature on HS100 V2, it will be added with future firmware, please refer to the link below: https://www.tp-link.com/en/support/faq/2702/ Have a...

Hello, when you want to pause schedule, please go to the list of the events page, then tap the option to disable the events, then it will not turn on/off any more. Hope it helps!