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Archer C9 suddenly stopped working

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Archer C9 suddenly stopped working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

August

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2020-08-18 09:08:51 - last edited 2020-08-19 07:28:41

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Registered: 2020-08-18

Archer C9 suddenly stopped working

2020-08-18 09:08:51 - last edited 2020-08-19 07:28:41

Model: Archer C9

Hardware Version:

Firmware Version:

This morning when I woke up our WiFi had stopped working. The WiFi was showing up and when I tried to connect it said ”incorrect password”. We tried rebooting and when we did that it stopped working completely. A couple lights would light up and then nothing. It doesn’t show up in the WiFi list. Is my router deceased/bricked?

1 Accepted Solution

Kevin_Z

2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

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Re:Archer C9 suddenly stopped working-Solution

2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

@August

Hi,

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally?

Try to hard reset it by holding the reset button or hole for 10s.

Are you able to access its web UI from a browser? What is the hardware and firmware version?

When and where did you buy this also? If nothing can make it power on correctly, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Good day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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1 Reply

Kevin_Z

2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

Posts: 21207

Helpful: 4396

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Archer C9 suddenly stopped working-Solution

2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

@August

Hi,

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally?

Try to hard reset it by holding the reset button or hole for 10s.

Are you able to access its web UI from a browser? What is the hardware and firmware version?

Good day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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Archer C9 suddenly stopped working

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