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OMADA C200 connect and disconnect from the cloud

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OMADA C200 connect and disconnect from the cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OMADA C200 connect and disconnect from the cloud
OMADA C200 connect and disconnect from the cloud
2020-11-18 06:57:09 - last edited 2020-11-18 08:36:38
Model: OC200  
Hardware Version:
Firmware Version: 1.2.3 Build 20200430 Rel.52621

 

Hello, my oc200 is constantly connecting and disconnecting from the cloud after +/- 5 min , I have a second one on the same network and it is very stable, do you have any idea what I can do? Thanks.

 

version 3,12

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Re:OMADA C200 connect and disconnect from the cloud
2020-11-19 12:18:45

Deae @GSApartner,

 

Is the OC200 powered up via a PoE switch or via the micro USB?

Is the OC200 working steadily in the local network?

Have you tried swap the second OC200 with the unstable OC200 for checking?

With the same power supply, same Ethernet cable, would the issue exist on the specific OC200?

 

Besides, may I check the firmware version of the OC200? Is it Build20200430 (equal to Omada Controller v3.2.12)?

If your Omada EAPs are compatible with the Omada v4.1.5 or above, try updating the OC200 to the latest version.

https://www.tp-link.com/en/support/download/oc200/#Firmware

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:OMADA C200 connect and disconnect from the cloud
2020-12-08 20:40:38

@Fae 

Hello, this is a 3.2.12 version but how can I tell if it is compatible with the 4.2.4 version? Thank you for your help.

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Re:OMADA C200 connect and disconnect from the cloud
2020-12-09 00:57:16

Dear @GSApartner,

 

Hello, this is a 3.2.12 version but how can I tell if it is compatible with the 4.2.4 version? Thank you for your help.

 

You could follow the firmware download link to check the Supported device models and firmware,

https://www.tp-link.com/en/support/download/oc200/#Firmware

 

If your EAP devices are in the list then they are compatible with the Omada controller 4.2.4.

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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