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WAN/LAN1 not working after upgrading firmware to 5.9.32

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WAN/LAN1 not working after upgrading firmware to 5.9.32

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jeesoon1

2023-04-21 06:17:18 - last edited 2023-05-11 11:11:44

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Registered: 2021-06-05

WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-21 06:17:18 - last edited 2023-05-11 11:11:44

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Hello,

I encounter some difficulties and problem after i update to 5.9.32 .

Some configuration are not working and the ER7206 showing disconnected after a long time.

I did some troubleshooting and make everything work, and noticed that i am having an issue regarding WAN/LAN1 port on my gateway.

Some issues i encounter. Site-to-Site with configuration pointing or using WAN/LAN1 is not working.

Policy where i priorities the use of WAN/LAN1 are not working.

Did some standalone test on ISP it's working.

ISP are statics.

No other policy.

Cable are ok.

I tried testing moving it to WAN/LAN2, system went broke. I did a reset and redo my changes to make it work again.

I temporary disable the use of WAN/LAN1.

Equipment

ER7206 V1 - 1.3.0

OC300 V1 - 5.9.32

1 Accepted Solution

Jeesoon1

LV3

2023-05-10 01:39:45 - last edited 2023-05-11 11:11:44

Posts: 109

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32-Solution

2023-05-10 01:39:45 - last edited 2023-05-11 11:11:44

Hi,

After some more testing my WAN/LAN1 is now working, not sure what fixed it but i did restart my ISP modem and router, also change the DNS for WAN/LAN1.

Thanks all!

Recommended Solution

8 Reply

crrodriguez

LV3

2023-04-21 14:03:00

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Registered: 2021-09-29

Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-21 14:03:00

@Jeesoon1 is the connection failing PPPoE ? does it uses the internet vlan advanced option?

d0ugmac1

LV5

2023-04-21 15:00:46 - last edited 2023-04-21 15:05:48

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-21 15:00:46 - last edited 2023-04-21 15:05:48

@Jeesoon1

There are other recent threads indicating a problem with WAN1 port in Load Balancing. Using WAN2 seemed to solve the problem as with you. @Fae Probably worthy of a ticket.

Other post: https://community.tp-link.com/en/business/forum/topic/606642

<< Paying it forward, one juicy problem at a time... >>

Hank21

2023-04-23 08:55:28

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-23 08:55:28

Hello @Jeesoon1,

1. Are you sure this issue start to happen after you upgraded the firmware?

Could you tell me which exact version of firmware on which exact device the issue occurred after upgrading?

2. Have you enabled the Link Backup function？

Could share the screenshot to show the settings of Load Balancing or Policy Routing?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

Jeesoon1

LV3

2023-04-24 00:12:07

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-24 00:12:07

Hello @Hank21,

This is the firmware OC300v1_un_1.17.0_20230328_rel52369_up.bin

Link backup is not enabled. i have a 1:1 load balancing.

This is the routing policy.

This was working before the update

Note, no other policy that conflicts the current policy.

satelite

LV2

2023-04-24 00:34:10

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Registered: 2021-12-17

Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-24 00:34:10

@Jeesoon1

I have exactly same problem. No data trough lan/wan1 port. Im unable to switch port becouse all of my RJ45 ports are allready in use.

Jeesoon1

LV3

2023-04-24 01:23:17

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-24 01:23:17

using WAN

using WAN/LAN1

weird or it auto redirect?

Hank21

2023-04-24 03:20:09

Posts: 3673

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Re:WAN/LAN1 not working after upgrading firmware to 5.9.32

2023-04-24 03:20:09

Hello @Jeesoon1,

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230437100, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

Jeesoon1

LV3

2023-05-10 01:39:45 - last edited 2023-05-11 11:11:44

Posts: 109

Helpful: 22

Solutions: 3

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Registered: 2021-06-05

Re:WAN/LAN1 not working after upgrading firmware to 5.9.32-Solution

2023-05-10 01:39:45 - last edited 2023-05-11 11:11:44

Hi,

After some more testing my WAN/LAN1 is now working, not sure what fixed it but i did restart my ISP modem and router, also change the DNS for WAN/LAN1.

Thanks all!

WAN/LAN1 not working after upgrading firmware to 5.9.32

WAN/LAN1 not working after upgrading firmware to 5.9.32

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