Moved to 5.12.2 from 5.9.31 and password stopped working
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Hi, I logged into my Omada 5.9.31 installation yesterday and received a notification that 5.12.2 was available, so I upgraded. After the upgrade my password for the Omada Controller Web UI stopped working. I'm certain that the password is correct, as it was copied from a password manager and I had just logged in a few minutes prior. Even checked my password manager's history to make sure I hadn't unknowingly modified it and saved it, but that wasn't the case.
I moved back to 5.9.31 by reverting from a backup and the password worked again. Upgraded again and the password stopped working once more. So I'm back on 5.9.31 for the moment. Not a big deal for now as I've got both server and config backups, but I wanted to report it.
I haven't seen any other reports in the forums yet, so I suspect I may be in a minority of affected users.
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Update:
I am now on 5.12.2, but only after a clean install of the Omada Controller and restoring settings from backup using the import settings wizard. I tried upgrading from 5.9.31 a third time and my password was still not working. There seems to be an issue with how the login data is maintained during the upgrade, at least in my case.
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@DeliciousPacket HOW DID YOU MOVE BACK TO 5.9.31? CAN YOU TEACH ME PLEASE? I WANT TO DOWNGRADE MY OC200, OR I WILL LOSE ALL MY CUSTOMERS
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@Saamoss In my case I had a file level backup. I restored the folder which for me was in C:\Users\<username>\Omada Controller
There's also a shortcut that's put on the Public user desktop to launch it, which launch parameters were changed for. You'll have to restore that as well or modify the part that's changed at the end back to local-starter-5.9.31.jar
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@DeliciousPacket YOU ARE USING THE SOFTWARE... THANKS FOR THE HELP ANYWAY. AS FOR ME I HAVE OC200 SO .......
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@Saamoss Sorry, yeah I'm not super familiar with the TP-link nomenclature and wasn't sure what OC200 meant. Hopefully you're able to figure something out.
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Saamoss wrote
@DeliciousPacket HOW DID YOU MOVE BACK TO 5.9.31? CAN YOU TEACH ME PLEASE? I WANT TO DOWNGRADE MY OC200, OR I WILL LOSE ALL MY CUSTOMERS
download whatherver version you want from device support
https://www.tp-link.com/en/support/download/oc200/v1/
then install from OC200 console, not the cloud
when you finnsh you have to restore from your backup that match version you install.
as I remember OC200 reset to defult when downgrade if not do a factory reset before restore of your backup,
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Update:
I am now on 5.12.2, but only after a clean install of the Omada Controller and restoring settings from backup using the import settings wizard. I tried upgrading from 5.9.31 a third time and my password was still not working. There seems to be an issue with how the login data is maintained during the upgrade, at least in my case.
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Hello @DeliciousPacket,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230723112, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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My solution was more of a workaround, but the issue is resolved. I'll mark my reply as the recommended solution. No further assistance is required, thank you.
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Guys, anyone has this package? Tp-link pulled it from their website. I have backed up on this version and reinstalled OS on my HomeServer, now I cannot restore backup on the version that is officially on tp-link. I really need this 5.12.2 version not to lose my config.
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