4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps

4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps

4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps
4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps
Friday - last edited Monday
Tags: #ONT
Model: Deco P9  
Hardware Version: V2
Firmware Version: 1.2.1 Build 20240716 Rel. 60900

Hi all,

 

I have recently switched to a 150Mbps FFTP service from Fibrus in the UK and am having problems with bandwidth since I am only getting 10-15Mbps download speed and only up to 3Mbps upload when I connect my Deco P9 mesh network directly to the ONT.

 

With my previous Sky (UK) broadband provision (DSL over copper) I had to have my P9 network connected to the Sky DSL Router as there was no facility to have the Sky Router operate in bridge mode. With this physical setup and the P9s working in "Router" mode everything worked well and I had near full rated bandwidth over WiFi.

 

So with the new Fibrus broadband provision I connected, as recommended by TP-Link, my Main Deco P9 directly to the ONT and physically rebooted the whole P9 network and everything seemed to be working all Main P9 connecting to the internet and all others connecting to Main P9, as expected, over WiFi/PLC or both. It was only when I tested internet speed that I found that I was only getting 10-15Mbps:

 

In trying to Isolate the issue I checked all cables wer CAT 5e or above and then:

 

1. Plugged my laptop directly into the 2nd ethernet port on the Main P9 and ran a speed test from there and got the same poor 10-15Mbps, so its not WiFi (or PLC) related

 

2. Switched the ONT connection to the Fibrus supplied Amazon eero 6+ router and got Fibrus support to check the service from their end. They need the eero plugged in and connected as they only "recognise" eero hardware (although they say you can use whatever hadware you want). Their tests showed everything was good and they achieved upto 160Mbps download speeds, so it would appear it's not a problem with the carrier

 

3. I plugged my laptop directly into the 2nd ethernet port on the eero 6+ router, did a speedtest and got 110-140Mbps. Not as good as what Fibrus got themselves and not the full rated speed, but that's quite possibly a different issue or just network contention...

 

4. Unplugged my laptop from eero's 2nd eth. port and plugged in the Main P9 instead with the laptop connected to the Main P9's 2nd eth. port. Speed tests gave 10-15Mbps.

 

5. With the Main P9 still connected to the ONT via the eero 6+ I ran speed tests over the eero 6+'s WiFi SSID and got 100+Mbps

 

6. With the Main P9 still connected to the ONT via the eero 6+ I ran speed tests over the P9's WiFi SSID and got 10-15Mbps
    Note: It is interesting that whilst watching the speed test results, as the tests were being run, the upload speeds did on occasion show an upload speed of > 15Mbps i.e. on one occasion I saw a speed of 50.2Mbps and on another even 102Mbps! although these were "one offs" and tthe majority of tests conducted only had <15Mbps values.

 

 

So what does anyone think? The P9 will connect to the ONT and work albeit at a 10% of max speed. Putting the P9 through through the eero 6+ does not "fix" things so it seems like it's a fundamental issue with the P9 somehow??? Beyond me...

 

 

Martin

 

For information only: I am using the Cisco SamKnows app on my android phone although other speed testers show the same poor speeds. As part of my normal set-up I also have a Cisco SamKnows "Whitebox" on an ethernet switch which is normally plugged into the 2nd port on my Main P9. This is basically a router with custom firmware which continuously monitors the network speed and latency every hour (when network is otherwise not busy), it also allows reliable internet speed tests to be run directly from the "Whitebox" - these tests also record the poor 10-15Mbps speeds.

  0      
  0      
#1
Options
1 Accepted Solution
Re:4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps-Solution
Saturday - last edited Monday

An update for everyone who may have read my tome of a message 😉 and may have a similar problem... My problem was actually self inflicted and I should have found it myself before starting this thread. The solution below may be of use to others.

 

I also submitted a support request to TPLink and got this back:

 

Suggestions for accurately measuring Ethernet/Wi-Fi speed:
    1. Please use https://www.speedtest.net or the speedtest APP/CLI (https://www.speedtest.net/apps/) for testing speed accurately.
    2. Please make sure the speed of your ISP/Modem is good by connecting a PC directly into the ISP Modem/Router.
    3. To verify wired(Ethernet) speed of Deco, please connect the PC directly into the main Deco, make sure all Ethernet cables are CAT5E and above.
    4. When testing wireless speed, please make sure the Phone/Laptop is connected to the nearest or most appropriate Deco unit, make sure it is connected on high-speed network (5G/6G) instead of 2.4G. 
    5. When testing wireless speed, please make sure no other devices are engaged in high-bandwidth activities, like downloading or video streaming.

 

Possible methods to improve speed on Deco: 
    1. If Ethernet speed is slower than expected, please try different Ethernet cables (CAT5E or above) and different Ethernet ports on the main Deco.
    2. Disable QoS from the Deco APP, you might not see an on/off switch for QoS, in that case, please set it back to standard and remove all priority devices.
    3. Disable SIP ALG and UPNP from the Deco APP >> MORE >>> Advanced menu.
    4. Try a few other speedtest servers, other servers might reach better speeds.

 

For more details, please refer to this FAQ: https://www.tp-link.com/support/faq/2429/
Still thinking speed is slow or not expected? Please contact TP-Link support with the result of the above troubleshooting steps.

 

The above answer was provided by AI-powered search assistant designed to reply your question based on our pre-pared knowledge base written by our agents. We hope you can get this prompt response once you contact us.

 

If you still have unresolved issues or if there is a misunderstanding regarding your question, please kindly reply to this email and provide the troubleshooting steps you've tried, error message screenshots, or videos. Then our agents will reply to you with the solution after analyzing the information you provided.

 

Suggestion 2 above (Disable QoS from the Deco APP...) was the problem. Although I don't remember having set this up ever (hmmm memory failing me???), somehow the download bandwidth was set to only 18Mbps and the upload bandwidth 3Mbps! That will restrict any device (P9s use a device based QoS architecture) to a max. of 18Mbps - hence my poor performance. This self inflicted problem has likely been there since installation and throttling network performance. Since my previous download bandwidth was 36Mbps and my Deco P9's QoS download setting was 18Mbps (i.e. 50% of available bandwidth) I've likely been running at 18Mbps for years!!!😒

 

Simple solution was to adjust Deco settings to either simply disable QoS or if I wanted to use QoS - set the settings more appropriately. On-line recommendations are to set them to the actual bandwidths achieved with internet speed testing without QoS enabled. If you have QoS already enabled it may affect you getting a realistic test result because max throughput may be being restricted...

 

The thing with P9s is that, with the current firmware (1.2.1), although they come with QoS disabled with factory settings and you enable it by saving the download and upload settings the first time, there is no facility to simply turn QoS off. Instead TP-Link support recommend that you set both QoS download & upload bandwidth settings to 1000Mbps and remove ALL devices that have been set to have a priority. Once this is done and saved (and you wait a few minutes for the settings to take affect) then all your devices will have full & equal access to your available bandwidth. You will then be able to do an "unrestricted" bandwidth test and set QoS settings appropriately if you still want to use it.

 

I'm going to leave QoS off for now as with my new higher bandwidth I can't see that I'm going to have priority problems just now 😊.

 

 

Recommended Solution
  1  
  1  
#3
Options
3 Reply
Re:4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps
Saturday

  @MartinX 

Did you try the other Ethernet port on the main P9?

Do you have the same issue if you promote another P9 as Main Deco?

  1  
  1  
#2
Options
Re:4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps-Solution
Saturday - last edited Monday

An update for everyone who may have read my tome of a message 😉 and may have a similar problem... My problem was actually self inflicted and I should have found it myself before starting this thread. The solution below may be of use to others.

 

I also submitted a support request to TPLink and got this back:

 

Suggestions for accurately measuring Ethernet/Wi-Fi speed:
    1. Please use https://www.speedtest.net or the speedtest APP/CLI (https://www.speedtest.net/apps/) for testing speed accurately.
    2. Please make sure the speed of your ISP/Modem is good by connecting a PC directly into the ISP Modem/Router.
    3. To verify wired(Ethernet) speed of Deco, please connect the PC directly into the main Deco, make sure all Ethernet cables are CAT5E and above.
    4. When testing wireless speed, please make sure the Phone/Laptop is connected to the nearest or most appropriate Deco unit, make sure it is connected on high-speed network (5G/6G) instead of 2.4G. 
    5. When testing wireless speed, please make sure no other devices are engaged in high-bandwidth activities, like downloading or video streaming.

 

Possible methods to improve speed on Deco: 
    1. If Ethernet speed is slower than expected, please try different Ethernet cables (CAT5E or above) and different Ethernet ports on the main Deco.
    2. Disable QoS from the Deco APP, you might not see an on/off switch for QoS, in that case, please set it back to standard and remove all priority devices.
    3. Disable SIP ALG and UPNP from the Deco APP >> MORE >>> Advanced menu.
    4. Try a few other speedtest servers, other servers might reach better speeds.

 

For more details, please refer to this FAQ: https://www.tp-link.com/support/faq/2429/
Still thinking speed is slow or not expected? Please contact TP-Link support with the result of the above troubleshooting steps.

 

The above answer was provided by AI-powered search assistant designed to reply your question based on our pre-pared knowledge base written by our agents. We hope you can get this prompt response once you contact us.

 

If you still have unresolved issues or if there is a misunderstanding regarding your question, please kindly reply to this email and provide the troubleshooting steps you've tried, error message screenshots, or videos. Then our agents will reply to you with the solution after analyzing the information you provided.

 

Suggestion 2 above (Disable QoS from the Deco APP...) was the problem. Although I don't remember having set this up ever (hmmm memory failing me???), somehow the download bandwidth was set to only 18Mbps and the upload bandwidth 3Mbps! That will restrict any device (P9s use a device based QoS architecture) to a max. of 18Mbps - hence my poor performance. This self inflicted problem has likely been there since installation and throttling network performance. Since my previous download bandwidth was 36Mbps and my Deco P9's QoS download setting was 18Mbps (i.e. 50% of available bandwidth) I've likely been running at 18Mbps for years!!!😒

 

Simple solution was to adjust Deco settings to either simply disable QoS or if I wanted to use QoS - set the settings more appropriately. On-line recommendations are to set them to the actual bandwidths achieved with internet speed testing without QoS enabled. If you have QoS already enabled it may affect you getting a realistic test result because max throughput may be being restricted...

 

The thing with P9s is that, with the current firmware (1.2.1), although they come with QoS disabled with factory settings and you enable it by saving the download and upload settings the first time, there is no facility to simply turn QoS off. Instead TP-Link support recommend that you set both QoS download & upload bandwidth settings to 1000Mbps and remove ALL devices that have been set to have a priority. Once this is done and saved (and you wait a few minutes for the settings to take affect) then all your devices will have full & equal access to your available bandwidth. You will then be able to do an "unrestricted" bandwidth test and set QoS settings appropriately if you still want to use it.

 

I'm going to leave QoS off for now as with my new higher bandwidth I can't see that I'm going to have priority problems just now 😊.

 

 

Recommended Solution
  1  
  1  
#3
Options
Re:4 x Deco P9 directly connected to ONT150Mbps - Bandwidth = 10-15Mbps
Monday

  @MartinX 

 

Hi, thanks for your detailed share here, which would be very useful for many customers!

  0  
  0  
#4
Options