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All AP have been disconnected from Cloud controller

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All AP have been disconnected from Cloud controller

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All AP have been disconnected from Cloud controller
All AP have been disconnected from Cloud controller
2025-01-10 10:44:27 - last edited 2025-01-13 03:42:26
Tags: #Controller
Model: OC200  
Hardware Version:
Firmware Version: 5.14.32.56

All my AP in my remote offices have been disconnected from my Cloud controller, but they are all working and producing wifi.

 

I am using a OC200 controller with a combination of 
EAP653 & EAP245 APs

All AP local tot the OC200 have connected no problem.

 

Anyone know how I can get them to re-connect?

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#1
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1 Accepted Solution
Re:All AP have been disconnected from Cloud controller -Solution
2025-01-13 03:42:24 - last edited 2025-01-13 03:42:26

Hi  @Swamisan 

 

It seems that the connection between the controller and the remote gateway is blocked.

You may check the following:

1. If the public IP of the remote site changed?

2. If the port forwarding settings on the remote router changed?

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:All AP have been disconnected from Cloud controller -Solution
2025-01-13 03:42:24 - last edited 2025-01-13 03:42:26

Hi  @Swamisan 

 

It seems that the connection between the controller and the remote gateway is blocked.

You may check the following:

1. If the public IP of the remote site changed?

2. If the port forwarding settings on the remote router changed?

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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