@Bumblebuzz 

Thanks for reaching out. I understand that you and your wife are experiencing random network drops specifically during Microsoft Teams meetings while working from home, and the connection typically restores after a couple of minutes.

This type of issue is commonly related to unstable internet or network drops on your Deco Mesh system. Here are some troubleshooting steps you can follow to resolve this:

Main Deco unstable/dropping issues:
1. Ensure the Ethernet cable connecting your main Deco to the modem is securely plugged in. If possible, replace old cables with new ones to rule out cable faults.
2. In the Deco app, go to MORE > Internet Connection > IPv4 > DNS Address, and change the DNS servers to 8.8.8.8 and 1.1.1.1 for improved reliability.
3. If your ISP requires MAC address binding, try cloning the MAC address of your PC or previous router. For details, refer to this FAQ: https://www.tp-link.com/en/support/faq/2925/

Satellite Deco unstable/dropping issues:
1. Make sure all Deco units are placed in open areas, not inside cabinets or corners, for optimal signal.
2. Move satellite units closer to the main Deco so the backhaul signal strength is at least 2/3 bars.
3. Temporarily disconnect any Ethernet cables attached to satellite units to check if the issue improves.
4. In the Deco app, go to MORE > ECO Mode (if available) and ensure ECO Mode is turned off.

Client devices unstable/dropping issues (when Deco LEDs are green):
1. For laptops, PCs, phones, or tablets:
   • In the Deco app's client list, select your device and confirm 'Speed Limit' is disabled, 'Mesh' is ON, and 'Connection Preference' is set to AUTO.
   • Check the 'Parental Control' section to make sure your devices aren't restricted.
   • Ensure your devices are connected to the nearest Deco unit with a strong signal, preferably on the 5GHz or 6GHz band for better performance. Try toggling Wi-Fi off and on to reconnect.
2. For 2.4GHz IoT devices:
   • If you have a Wi-Fi 7 Deco, go to MORE > Wi-Fi Settings > Advanced and set the 2.4GHz Channel Width to 20MHz to reduce interference. Also, select 'High Capacity' mode under More > Advanced > Wireless Network Mode.
   • Use the 'Network Optimization' tool in the Deco app to automatically optimize your Wi-Fi channels.
   • If you have many Deco units and IoT devices, try powering off some temporarily to see if stability improves.

If you have tried these steps and the issue still persists, please contact TP-Link support and provide the results of your troubleshooting.

Notes:
• The labels such as AX3000/BE11000/AC1200 on Deco packaging refer to specifications, not the model number.
• During setup, the Deco app will prompt you to select the correct model, not the hardware version.

Let us know if you need further assistance!