Date and time reset to 2023 when device reboots
Hi,
Got a VIGI C300HP, HW ver. 1, SW ver. 1.0.11.
Recently I noticed that every time the device reboots, regardless of what time sync option is set (NTP / manual), it gets back to manual and the date resets to 2023-something-something.
Can't get the device to keep the date, nor the time sync option.
Any help is highly appreciated.
Thank you!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Bump.
- Copy Link
- Report Inappropriate Content
How are you currently managing this device? When you mention this phenomenon, are you referring to what happens when you access the device’s web interface via its IP address, or does it occur while using other management tools such as VMS?
- Copy Link
- Report Inappropriate Content
Hi @Ethan-TP,
The only two methods of managing the device that I use are its web interface and the VIGI app from Google Playstore.
As the app does not offer any option to change the time sync method (only TZ and DST), I only use it for other management purposes, such as enabling / disabling motion detection, or change OSD settings.
Time sync changes are done exclusively via the web interface.
Thank you!
- Copy Link
- Report Inappropriate Content
Hi @Ethan-TP,
I live in an area where power outages are frequent. For every power loss I have to manually reconfigure the time? This is outrageous!
When I bought the camera it said nowhere in its technical description, or general presentation, that it is not capable of retaining time settings. Moreover, this is a security device, so how is it possible for it to not be able to properly track time? How is such a behavior deemed as "expected"?
What if my house gets robbed while I'm away? How can I show the evidence to the local police if the date and time resets and recordings are overwritten?
It seems to me that you people took my money using false advertising and sold me a defective product that perhaps can only be used as a webcam, because it offers 0 security.
Disgusting.
At this point I'm thinking legal action, but we'll see.
L.E.
Some other additional questions:
- How come that if I set time sync method to NTP, when the device reboots it is the only setting that is not saved?
- How come that NTP successully synchronizes device's clock to a provided server if manually run? Why doesn't it do it automatically at bootup?
- If frequent reboots are not recommended, why does the device offer an auto reboot option that is executed every single time and successfully kept between reboots?
- If frequent reboots are not recommended, are there any guarantees that there will be no leaks of any type that would affect device's security and as a result easy access to the device by an attacker?
- Copy Link
- Report Inappropriate Content
You may want to reach out to your local technical-support team to see if they can offer any assistance.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 142
Replies: 5
Voters 0
No one has voted for it yet.
