Windows OS - Cannot Access Internet After Configuration

Released On: 2018-11-05 11:27:00Last update time: 2022-07-25 18:36:24

Problem Description:

You have set up the wireless router and successfully connected to your wireless network, but you can't access the Internet:


Step 1:

Please check if the wireless network connection of your computer is set to obtain an IP address automatically, and obtain DNS server address automatically.  If you don't know how to configure this, please click here.


Step 2:

Press Windows key R key on the keyboard at the same time to open the Run application, type ‘CMD’ and click OK. Type ‘ipconfig –all’ in the coming window and press Enter.


If your IP is, you will need to attempt to renew your address.  Please type in ‘ipconfig –renew’ to get IP address again.  If you still do not get a proper IP address, please make sure you have enabled the DHCP function on your router. You can login (or With a computer or tablet that has successfully connected to the router.


Step 3:

To log in to the web management page of the router, open the web browser and input

Type the log in username and password and click ok.  The default username and password are both admin.


Step 4:

After you log in, check the WAN part on the Status page.  See if an IP address is listed.  If so, that means the router is successfully configured and connected to the Internet: 

If there is no IP address listed, please check the physical connection or call your service provider to check the line.


Step 5:

If there is IP address on the WAN part on the Status page, test the connect by pinging a public IP address (like If this fails, please release/renew the WAN IP address.  If successful, please check if you can browse to any website.  If you can’t, you may need to change your DNS servers.  Please go to DHCP->DHCP Settings and type in for the primary and for the secondary then, click Save.



Step 6:

Reboot the router.



After rebooting the router, please try the Internet again. If you still can not access the internet, please call TP-Link support for further help.


Is there a solution for iPAD OS?  Same problem - WR902AC setups up fine.  WAN link active - even in status shows the public WIFI IP, but my iPAD suddenly no longer has Internet access.

My computer connects no problem, but my smart phone connects, but keeps getting a "no internet available "  what do i do?

Hi, thanks for the step-by-step help? At step 4, what if there is working physical connection but the router cannot detect it and there is no ip address has shown. 

Hi I've tried setting up my deco m5 and got it successfully connected to the Internet. I've tested the Internet and the speed mirrors that of my virgin router, and so all seems good. But I can't log in via my phone. When I try and access the WiFi through the new network name, it comes up with password incorrect, connection failed. Can anyone help as I know the password is correct. Thanks 

Porque mi rohuter se conecta pero me dise sin axseso a internet que puedo aser asta ayer si funcionaba y hoy ya no que puedo aser

Thanks for the easy and effective solution you provided. I was stuck with this problem and eventually found this solution. It is not fair to leave without acknowledging your efforts.

I have this issue with TP-Link CPE710 failure, replacement and reconfigure both Access and Client. Signal ID but no internet on the two main Win10 PCs, but internet on old MSI Win8.1 PC.

I can't mess with the source router because two other users need it for their 'work from home' service.


I need something I can change from those two PCs, or from the old MSI laptop. Or even from this local Surface Pro3 sitting beside our Shaw Modem/router. 


I think the TP-Link support desk  for Home products is closed for COVID-19!  

This is nice post...