About a month ago, I enabled the Cloud access function on my OC200 and bound it to my TP-Link ID. Now I was able to monitor and control the OC200 on my mobile phone, even when not connected to the LAN.
Since a few weeks, the controller no longer seems to have Internet access. The bind-LED is off and I cannot use the app anymore to connect to the controller while on the go.
Though my network topology is simple and nothing had changed (I was on holidays), I cannot figure out why the OC200 doesn't have access to the Internet. I was hoping that the upgrade of the controller software to version 4.1.5 would solve this issue. So I upgraded the controller (via pre-downloaded firmware file, since the controller could not check for updates automatically).
However, this didn't help. Still no access to the Internet. Some checks: the map page shows that the controller is disconnect from the internet. Further more, i get an error every day, stating that te logs could not be sent to my e-mail adres. And finally, when I want to try to enable cloud access again, after filling in e-mail adress and (correct) password, I get an error:
Any suggestions what to do next? The controller is connected to the TP-Link TL-SG108PE switch with no special configuration. The switch is connected to the ISP's modem/router.