Clients not showing up with EAP connected on same switch

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Clients not showing up with EAP connected on same switch
Clients not showing up with EAP connected on same switch
2020-12-08 17:59:21
Model: OC200
Hardware Version: V1
Firmware Version: 1.7.1 Build 20201016 Rel.62818

Hello,

 

I have 1xOC200 / 1xTL-R605 /1xTL-SG2008P / 3xEAP265 in my omada environment.

I have two none omada(management) TP-LINK switches connected to a port on the SG2008P. Both switches have different clients and a EAP265 connected.

 

The clients on the two switches are not shown in the clients section.

 

When i disconnect the EAP265 the clients are shown and when i connect the eap265 the clients are nog showing up anymore(the clients on the same switch from which i connect / disconnect the EAP265).

 

Because the same problem occurs with different switches / cables / eap i suspect the omada software suspress the cliënts?

 

 

Best regards,

 

Michel

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16 Reply
Re:Clients not showing up with EAP connected on same switch
2020-12-09 03:30:58 - last edited 2020-12-09 03:34:58

Dear @Misjel,

 

I have 1xOC200 / 1xTL-R605 /1xTL-SG2008P / 3xEAP265 in my omada environment.

I have two none omada(management) TP-LINK switches connected to a port on the SG2008P. Both switches have different clients and a EAP265 connected.

The clients on the two switches are not shown in the clients section.

 

Do the clients on the two switches (that are not shown in the Clients section) actually get an IP address and work properly in the network?

Are they all wired clients? In the Map ->Topology, would the clients show up with a correct connected number?

 

When i disconnect the EAP265 the clients are shown and when i connect the eap265 the clients are nog showing up anymore(the clients on the same switch from which i connect / disconnect the EAP265).

 

Could you please upload some screenshots of the Clients page to show the problem?

Then I can forward this to the R&D team for further analysis. Thank you!

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Re:Clients not showing up with EAP connected on same switch
2020-12-09 19:18:11

@Fae 

 

The client are wired, working fine and getting an IP. They also doesn't show up in de Map -> topology.

The clients page doesn't show the clients so nothing to show with screenshots i think.

 

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Re:Clients not showing up with EAP connected on same switch
2020-12-10 10:17:59

Dear @Misjel,

 

The client are wired, working fine and getting an IP. They also doesn't show up in de Map -> topology.

The clients page doesn't show the clients so nothing to show with screenshots i think.

 

Thank you for verifying the info. I've reported this to the developer team for checking.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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Re:Clients not showing up with EAP connected on same switch
2020-12-24 11:33:00

Hello @Fae,

 

Do you have any update?

 

Best regards,

Michel

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Re:Clients not showing up with EAP connected on same switch
2021-01-23 23:03:18 - last edited 2021-01-23 23:16:48

Looks like I'm experiencing the same behavior with a Netgear switch in between. It also has an EAP245 connected to it.

It worked for a while for me but stopped working somewhere around end of December. What is also strange is that I see them popping up when I restart the Netgear switch, but after a few minutes all clients as well as the switch disappear from the Omada controller.

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Re:Clients not showing up with EAP connected on same switch
2021-01-25 11:42:38

Dear @WesleyB,

 

Looks like I'm experiencing the same behavior with a Netgear switch in between. It also has an EAP245 connected to it.

 

Could you please tell us the device information about your Controller and EAPs?

 

Do you also have an Omada Switch in your network?

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Re:Clients not showing up with EAP connected on same switch
2021-01-25 12:42:58

@Fae Sure. I have SG2008P switches and R605 router. The access points are EAP245s. Controller is running as a Docker container (4.2.8 version).

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Re:Clients not showing up with EAP connected on same switch
2021-01-25 12:45:32
Just adding that I am seeing devices connected to the same SG2008P switch coming from other 3rd party switches that do not have an EAP connected.
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Re:Clients not showing up with EAP connected on same switch
2021-02-11 22:48:48 - last edited 2021-02-11 22:49:06

@Fae  Any update? The behavior seems pretty easy to reproduce.

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Re:Clients not showing up with EAP connected on same switch
2021-03-04 12:31:14

 

Hi All,

 

There is new firmware released for the OC200 controller and TL-R605 recently. Mentioned HERE and HERE.

 

Please check for an update and verify if the "Client Not Showing" problem is resolved. We'd appreciate your valued feedback.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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