(SOLVED) Problems when managing with software controller

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(SOLVED) Problems when managing with software controller

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(SOLVED) Problems when managing with software controller
(SOLVED) Problems when managing with software controller
2021-01-17 14:40:15 - last edited 2021-01-19 02:42:58
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Hello,

 

I have 3 EAP245 wh runned perfectly in standlone, one of the SSID is a guest network with a portal, working fine.

 

But when a adopted the 3 AP in Omada Controller (Windows), it appeard some problems :

 

- I can not see the connected clients on my AP (0 client shown while several clients are actually connected)

- guest portal doesn't work anymore : client can connect to the guest SSID but "no internet" and no way to display a connection page for the portal to get access to internet (when in standalone, works perfectly!)

 

Thanks for your help!

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1 Accepted Solution
Re:Problems when managing with software controller-Solution
2021-01-18 10:47:37 - last edited 2021-01-19 02:42:58

@jocodis 

 

Hey

 

This is reported quite often and its usually that you are running version 3 of the software on your Controller, you would need to update to version 4.    Not reading clients connected is a common symptom of this.

 

Version 4 is a large change and therefore also a manual update, this will not install via the "check for updates" button on the controller. 

 

To do this go here

 

https://www.tp-link.com/uk/support/download/omada-software-controller/#Controller_Software

 

 

and download v 4.2.8 (guessing you are windows), note this may not be the first item on the list of downloads..

 

 

Then do a manual update on the controller, point it to this file.  

 

NOTE!!  Retire / UnAdopt any APs you have and backup your config as the update to v4 will reset the device.    You can then re-adopt and restore to v4 when upgraded.

 

Hope that helps

Phil

 

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Re:Problems when managing with software controller-Solution
2021-01-18 10:47:37 - last edited 2021-01-19 02:42:58

@jocodis 

 

Hey

 

This is reported quite often and its usually that you are running version 3 of the software on your Controller, you would need to update to version 4.    Not reading clients connected is a common symptom of this.

 

Version 4 is a large change and therefore also a manual update, this will not install via the "check for updates" button on the controller. 

 

To do this go here

 

https://www.tp-link.com/uk/support/download/omada-software-controller/#Controller_Software

 

 

and download v 4.2.8 (guessing you are windows), note this may not be the first item on the list of downloads..

 

 

Then do a manual update on the controller, point it to this file.  

 

NOTE!!  Retire / UnAdopt any APs you have and backup your config as the update to v4 will reset the device.    You can then re-adopt and restore to v4 when upgraded.

 

Hope that helps

Phil

 

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Re:Problems when managing with software controller
2021-01-18 17:16:27
Thanks! It works now with the new version. The old version was the first which was visible on the website.
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Re:Problems when managing with software controller
2021-01-18 17:54:02

@jocodis 

 

No worries, glad you got sorted ok yes

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