EAP 225 Outdoor in Omada v3.2.14 not showing data

EAP 225 Outdoor in Omada v3.2.14 not showing data
EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-13 23:51:29 - last edited 2021-05-14 03:46:42
Hardware Version: V1
Firmware Version: 1.20.0 Build 20200422 Rel. 70543

I tried setting up Omada (3.2.14) with my EAP 225-Outdoor (1.20.0 Build 20200422 Rel. 70543) and EAP 245 V1 (1.4.0 Build 20180323 Rel. 32551). It seems to work, but I can't see any clients listed or details about it. Clients can connect, but no data is showing up.

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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data-Solution
2021-05-14 02:27:23 - last edited 2021-05-14 03:46:42

Dear @swickts,

 

swickts wrote

Here's what I see:

 

Notice how there's nothing for channel, clien number/download/upload are all 0. If I turn off the EAP245 device, I'm still able to connect the network just fine, but still empty/0 for the stats for the outdoor one.

 

It's because the EAP225-Outdoor is running with a firmware that adapts Controller v4, downgrade the firmware will fix it.

 

Here is the EAP225-Outdoor(US) firmware for Controller v3.

EAP225-Outdoor(US)_V1_1.7.0 Build 20200113.zip

Best Regards!
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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 00:35:08

@swickts 

The Clients page should be like this, we can see the Download, Upload, Rate, Active time.

 

Here is the User Guide of 3.2.1 Controller.

 

Can you paste a picture of what you mentioned?

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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 00:52:45

@swickts 

 

Seems it's a compatible issue, you may contact TP-Link and ask them to send you the firmware that compatible with your V3 Controller for EAP225-Outdoor.

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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 00:57:54

Dear @swickts,

 

swickts wrote

I tried setting up Omada (3.2.14) with my EAP 225-Outdoor (1.20.0 Build 20200422 Rel. 70543) and EAP 245 V1 (1.4.0 Build 20180323 Rel. 32551). It seems to work, but I can't see any clients listed or details about it. Clients can connect, but no data is showing up.

 

A similar topic has been discussed in the post below. 

EAP245 V3 not showing stats with OC200 controller version 3.2.14

Best Regards!
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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 02:04:59

@Virgo Thanks - I've sent a request to TP-Link to see if I can get a firmware that supports the V3 Omada software. Kind of annoying that it says it supports it, but they don't provide a firmware that works with it.

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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 02:09:41

Here's what I see:

 

Notice how there's nothing for channel, clien number/download/upload are all 0. If I turn off the EAP245 device, I'm still able to connect the network just fine, but still empty/0 for the stats for the outdoor one.

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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data-Solution
2021-05-14 02:27:23 - last edited 2021-05-14 03:46:42

Dear @swickts,

 

swickts wrote

Here's what I see:

 

Notice how there's nothing for channel, clien number/download/upload are all 0. If I turn off the EAP245 device, I'm still able to connect the network just fine, but still empty/0 for the stats for the outdoor one.

 

It's because the EAP225-Outdoor is running with a firmware that adapts Controller v4, downgrade the firmware will fix it.

 

Here is the EAP225-Outdoor(US) firmware for Controller v3.

EAP225-Outdoor(US)_V1_1.7.0 Build 20200113.zip

Best Regards!
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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 03:46:53
Thanks! I downgraded to that firmware and things are working now!
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Re:EAP 225 Outdoor in Omada v3.2.14 not showing data
2021-05-14 08:38:47

@swickts 

 

swickts wrote

Thanks! I downgraded to that firmware and things are working now!

 

Welcome. Glad to know your concern was resolved finally.

 

Hope you enjoy the Internet with TP-Link Omada!

Best Regards!
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