Importing PNG Logo leaves a solid black background

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Importing PNG Logo leaves a solid black background

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Importing PNG Logo leaves a solid black background
Importing PNG Logo leaves a solid black background
2021-09-11 00:47:40 - last edited 2021-09-15 01:29:56
Hardware Version: V4
Firmware Version: 4.4.4

Hi.

 

I have this issue with current version of Omada Software Controller on Windows version 4.4.4 that when I import PNG logo then apply, the supposedly a transparent background becomes a solid black color.

 

(Sample PNG file) 

 

Thanks in advance. 

​​​​​​

User from SC to HC
  0      
  0      
#1
Options
1 Accepted Solution
Re:Importing PNG Logo leaves a solid black background-Solution
2021-09-15 01:15:30 - last edited 2021-10-14 06:21:02

Dear @.Don,

 

.Don wrote

I have this issue with current version of Omada Software Controller on Windows version 4.4.4 that when I import PNG logo then apply, the supposedly a transparent background becomes a solid black color.

 

Thank you for your valued feedback!

 

I've reported this issue to the R&D team and they have located the problem. It's planned to be fixed in the subsequent firmware upgrade.

 

Update: Omada Software Controller v4.4.6 has been released on October 11, 2021

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#2
Options
8 Reply
Re:Importing PNG Logo leaves a solid black background-Solution
2021-09-15 01:15:30 - last edited 2021-10-14 06:21:02

Dear @.Don,

 

.Don wrote

I have this issue with current version of Omada Software Controller on Windows version 4.4.4 that when I import PNG logo then apply, the supposedly a transparent background becomes a solid black color.

 

Thank you for your valued feedback!

 

I've reported this issue to the R&D team and they have located the problem. It's planned to be fixed in the subsequent firmware upgrade.

 

Update: Omada Software Controller v4.4.6 has been released on October 11, 2021

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#2
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-16 07:47:54

I realised I have the same problem as of today. Running 4.4.4 on OC200 and getting the solid black background with .png files. Any news of a fix on this?

  0  
  0  
#3
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 03:37:36 - last edited 2021-10-19 03:38:00

@duchycomputing 

I haven't heard any news yet. So, the quick fix I did was matching the selected color of background to the logo's.

User from SC to HC
  0  
  0  
#4
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 07:55:31

@.Don Cheers, Yeah that's not going to work in my case as the businesses have multi coloured (picture) backgrounds. I'll have to just jpg it until they fix it :(

  0  
  0  
#5
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 08:01:56 - last edited 2021-10-19 08:06:28

@duchycomputing your welcome. I planned to put a multi color background too but since I noticed this recurring bug, I decided to use a solid color until they roll out the fixes.

 

Btw, I just re-read the message and 4.4.6 has been rolled out. 

User from SC to HC
  0  
  0  
#6
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 08:05:58
Yeah hopefully soon. I'm not going to hold my breath as the firmware updates for other products such as the new wifi 6 range (EAP620 HD etc) don't even support mesh as of writing.
  0  
  0  
#7
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 08:07:28

@duchycomputing 

 

Sorry, I replied without checking the edited message by TP Link, https://community.tp-link.com/en/business/forum/topic/503160 

User from SC to HC
  0  
  0  
#8
Options
Re:Importing PNG Logo leaves a solid black background
2021-10-19 08:24:29

@.Don Wow we're famous haha featured in the patch notes laugh

  0  
  0  
#9
Options

Information

Helpful: 0

Views: 1037

Replies: 8