Omada Controller 5.0.15 Adopting & Provisioning loop
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello everyone, After the Omada Controller Update to 5.0.15, most of our sites have the following problem: All APs in the site are in an Adopting & Provisioning loop. I don't know how to end it Restarting the controller or the entire server on which the controller is installed did not help. No clients can log in in this state. The problem affects the EAP225 and EAP245.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi there,
Marda236 wrote
After the Omada Controller Update to 5.0.15, most of our sites have the following problem: All APs in the site are in an Adopting & Provisioning loop. I don't know how to end it Restarting the controller or the entire server on which the controller is installed did not help. No clients can log in in this state. The problem affects the EAP225 and EAP245.
As an update, this issue has been fixed in Controller v5.0.29.
Omada Software Controller_v5.0.29_Window has been released on December 17, 2021
Thank you for your attention!
- Copy Link
- Report Inappropriate Content
Dear @Marda236,
Marda236 wrote
Hello everyone, After the Omada Controller Update to 5.0.15, most of our sites have the following problem: All APs in the site are in an Adopting & Provisioning loop. I don't know how to end it Restarting the controller or the entire server on which the controller is installed did not help. No clients can log in in this state. The problem affects the EAP225 and EAP245.
The issue you are experiencing sounds unusual, I'd like to escalate your case to the TP-Link support team for further investigation.
They will reach you via your registered email address shortly, please pay attention to your email box later.
Once the issue is addressed or resolved, I'd encourage you to share it with the community.
Thank you so much for your cooperation and support!
- Copy Link
- Report Inappropriate Content
I have the same issue, I have had to roll the Virtual Machine to pre-upgrade checkpoint.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Marda236 Thanks for this answer, I also encounter this issue. I have updated my softwre controller today.
You happen to know when the next update will be published?
In the meantime, my APs seem to work just fine, is it ok to leave the site running on 5.0.15 until an update is rolled out?
- Copy Link
- Report Inappropriate Content
So the problem has been identified... what are we supposed to do in the meantime? Are they suggesting downgrading back to the previous release in the meantime? Letting them run in the loop?
- Copy Link
- Report Inappropriate Content
Hello everyone, they said the following to me: "the next update to fix the issue is planned to be released this month. Please wait patiently." That was about 3 weeks ago. It didn't quite work out, but I think it'll come soon. Until then i would do a downgrading back to the previous release, i did that at least.
- Copy Link
- Report Inappropriate Content
Dear @CLT-Geek, @____Chris____ ,
CLT-Geek wrote
So the problem has been identified... what are we supposed to do in the meantime? Are they suggesting downgrading back to the previous release in the meantime? Letting them run in the loop?
If your devices are adopted properly with the Omada Controller 5.0.15, you can keep using the controller, no need to worry about it.
If you suffer from the same adopting & provisioning loop issue after updating to controller v5.0.15, I'd like to escalate your case directly to the TP-Link support team and they can fix the backup file for you to make things work properly.
Please feel free to let me know if you need any further assistance with the controller v5.0.15.
- Copy Link
- Report Inappropriate Content
@Fae How do I get you my info so I can have you escalate that?
- Copy Link
- Report Inappropriate Content
Dear @CLT-Geek,
CLT-Geek wrote
@Fae How do I get you my info so I can have you escalate that?
Thank you for your kind message, I've escalated your case to the TP-Link support team for further assistance.
Please pay attention to your email address for follow-up, thank you for your cooperation and patience!
- Copy Link
- Report Inappropriate Content
@Fae I have the same issue too.
I take it we can't simply downgrade. We either have to reload a backup or do something to the existing database?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 8298
Replies: 39
Voters 0
No one has voted for it yet.