ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.

ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2021-12-14 08:32:54 - last edited 2022-06-26 05:15:55

This Article Applies to:

 

ER605(UN)_V1_1.1.1_Build 20210723 or above firmware

ER7206(UN)_V1_1.1.1_Build 20210723 or above firmware

 

Issue Description/Phenomenon:

 

Recently we received feedback that when ER7206/ER605 v1 is used with the Modem Router and Media Receiver provided by Telecom Germany, with IGMPv3 proxy enabled (required by ISP), the IPTV screen will freeze after a normal playback for 10-15 seconds, and error message appears that the bandwidth is not enough.

 

Network Topology:

Telecom Modem Router -ER7206/ER605 with IGMPv3 proxy enabled -Telecom Media Receiver

 

Available Solutions:

 

As a temporary solution, you may install the Beta firmware below to fix the issue.

 

ER605_V1_1.1.1_Build 20211104 (Beta)

ER7206_V1_1.1.1_Build 20211110 (Beta)

 

Updated on 10 January 2022:

 

Based on the beta firmware above, the new beta below enables the IGMP V3 by default to solve the problem that switching between IGMP V2 and V3 takes a long time (about 400s).

 

ER605_V1_1.1.1_Build 20211222 (Beta)

ER7206_V1_1.1.1_Build 20220106 (Beta)

 

Note: Please be sure you have read the Beta Test Agreement before proceeding!

 

Please follow the Upgrade Process below to install the Beta firmware:

 

1. Enable the IGMP V3 Proxy on ER605/ER7206.

2. Disconnect all other LAN devices, except for the PC that is used to access the web UI of ER605/ER7206.

3. Do NOT run any IGMP related programs such as streaming on this PC, login the ER605/ER7206 and upgrade the beta firmware.

4. After the upgrade completed (ER605/ER7206 will reboot automatically), wait for 10 minutes before you do further operations.

5. Connect Media Receiver and other devices back to ER605/ER7206. 

6. Start the TV and enjoy it!

 

1. Enable the IGMP V3 Proxy on ER605/ER7206 before you upgrade the new beta firmware.

2. Upgrade the new beta firmware on the ER605/ER7206.

3. Start the TV and enjoy it!

 

Thank you for your attention!

 

Feedback:

 

If this was helpful, click the thumbs-up (Kudos) button below.

If this solved your issue, I'd encourage you to comment below, so others can benefit from that.

 

However, if this solution doesn’t work for you, please also comment and provide the information below.

1. The ISP information and your region.

2. The info of your front-end modem: 

     brand & model number, and operation mode (it’s in bridge mode or modem router mode).

 

Thank you for your great cooperation and patience!

TP-Link Support Team

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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6 Reply
Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2021-12-21 20:16:46

@Fae after installing this update I have Schrödinger's SFP WAN light. It turns off randomly and does not come back until I reboot however the SFP device works just fine..

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Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2021-12-22 04:08:13

Dear @crrodriguez,

 

crrodriguez wrote

@Fae after installing this update I have Schrödinger's SFP WAN light. It turns off randomly and does not come back until I reboot however the SFP device works just fine..

 

May I know your ISP? Is it Telecom Germany?

Do you use the same network topology described in the solution post above? 

Has the Beta firmware fixed the IPTV screen freezes issue you have?

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2021-12-22 08:15:08

@Fae No, nothing like the above, It is just the SFP led that remains inactive most of the time while the device itself is working fine.

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Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2022-01-01 15:35:05

@Fae 

 

Hello,

 

Since I had similar problems, I added the beta firmware to my ER605V1.0. Unfortunately nothing has improved for me.

 

My ISP is Telekom Germany. A Draytek Vigo166 in bridge mode is used as a modem, connected to the WAN port. The system is completely online, only the IPTV via the Telekom Receiver still leads to freeze frames and errors F104030.

 

Actually, I wanted to replace my Fritzbox with the Draytek, which I probably can't do at first. I hope for the crucial tip.

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Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2022-01-03 11:59:55 - last edited 2022-01-03 12:11:18

@Fae 

This patch works for me (TL-7206), should be published.

Have updated via Omada-SDN-Controller (Docker-Image).

My Connection is:

  • TCom >
  • FritzBox 7590 >
  • TL-7206 v1.0 (WAN - not SFP) >
  • Tagged VLAN (ID 2 with IGMP v3 Enabled) (different Network for my Non-IoT-Devices) >
  • (ALL VLAN) TL-SG2008P v1.0 >
  • (ALL VLAN) TL-SG2008P v1.0 >
  • (VLAN ID 2) Media-Reciver

 

Gateway (TL-7206 v1.0) Settings:

Services: IPTV

IGMP Proxy Enabled

IGMP Version v3

 

 

Network:

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Re:[Solution] ER605 ER7206 - IPTV screen freezes with error that the bandwidth is not enough.
2022-01-10 12:22:08

Dear @Palm_Maniac,

 

Palm_Maniac wrote

Since I had similar problems, I added the beta firmware to my ER605V1.0. Unfortunately nothing has improved for me.

 

My ISP is Telekom Germany. A Draytek Vigo166 in bridge mode is used as a modem, connected to the WAN port. The system is completely online, only the IPTV via the Telekom Receiver still leads to freeze frames and errors F104030.

 

Thank you for your valued feedback.

 

Kind note that the solution provided here may be ineffective for the situation where the front modem is in Bridge mode.

If you can configure the front modem in Router mode, then the beta firmware may fix the issue for you.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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