I just bought the EAP245 access point (sorry had to choose Model AC500 for this thread since this model wasn't listed in the dropdown).

Last night I got the AP adopted for the very first time. The Omada controller software v5.0.29 showed connected and everything was fine. Today, I connected to work via my windows 11 vpn adapter on my laptop, and I also disabled my ethernet adapter for testing as I sometimes do, but now the Omada controller just shows Adopting so I can no longer manage it. The Omada controller is installed on the same laptop. If I try to access the AP directly from the browser it says wrong username/password when I know it's correct. I'm guessing it's because the controller is managing it and won't let me manage it directly. Still, it should tell me this instead of wrong credentials which is not true. I've had this happen twice now within 24hrs.

The log just shows:

I figured if I'd disconnect from vpn and enable my ethernet adapter, restart the controller software that it would readopt itself but it doesn't..and it doesn't fail, just stuck at Adopting. Seems like I will have to do a factory reset, again, go through the painful adopting process again (painful because it always has a problem adopting, even when setting it up for the first time) just to get control back.

If I just reboot the AP by disconnecting POE cable and reconnecting then Adopting finally changes to Failed and still won't readopt. If I restart the Omada controller software again then it goes back to Adopting and stays that way. There's no way I'm going to be resetting it to factory every day since I'm connecting to the vpn all the time as well as disabling/enabling network adapters for other reasons.

I need to get this resolved or this thing is going back. Wasted too much time on this already as I have more important things to do.

Is there something I can do to prevent this or is there a workaround for it?