NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager

NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager
NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager
2022-03-15 22:32:19
Hardware Version: V1
Firmware Version: 1.0.5 Build 210823 Rel.61765n

I have a VIGI C300 camera which records on my NVR1008H.  I can configure Line Crossing events using the Security Manager on my computer, but this option is not available from the NVR.  I get a popup saying 'Unavailable for all channels' and when I try and select a channel the popup only has 'No channels can...'.

Why does this happen?

How can I configure line crossing for people only in this configuration?

 

I am currently getting way too many false positives for motion detection especially on windy days where the shadows from nearby trees are moving across the field of view.  My proposed approach is to turn down the sensitivity of motion detection to its minimum, and use line crossing to activate events.  Is this going to work?

 

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Re:NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager
2022-03-16 03:29:43 - last edited 2022-03-16 03:32:45

  @VaughanR 

Have you checked your camera? Is that showing up properly on the channel page on your NVR? 

Have you tried to power cycle NVR and cameras? Checked the cables? All working good?

 

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Re:NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager
2022-03-16 04:53:16

  @John1234 

 

Thanks John, everything is working OK, but somethings can be configured through Security Manager (SM) on my computer but not through the NVR.
I would suspect that the mapping of the camera functionality in the SM is not the same as in the NVR.  I also presume that the camera has some motion detection/line crossing functionality builtin and so does the NVR; so which is used, when??

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Re:NVR1008H cannot configure Line Crossing event, but can configure it in Security Manager
2022-03-16 09:27:45

  @VaughanR 

Have you referred to the User Guide page 98. If possible, reset the camera and try to mange it again on the SM. Any luck? Should be the same

https://static.tp-link.com/2021/202103/20210331/1910013008_Network%20Video%20Recorder%20User%20Guide.pdf

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