[READ ME] How to Submit Requests & Suggestions Effectively

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
[READ ME] How to Submit Requests & Suggestions Effectively
[READ ME] How to Submit Requests & Suggestions Effectively
2022-04-29 05:45:21 - last edited 2022-04-29 05:49:24

Hi there,

 

This forum of "Requests & Suggestions" (Link) is to serve as a suggestion box where you can propose ideas for improving TP-Link Business products on your experience.

 

All suggestions are public, and every community member can comment on ideas proposed by others.

This has a number of benefits for you:

  • There is zero chance of your request getting lost in an inbox on a busy day
  • You will be able to search for other requests and push for features that have already been asked for that would help you.

And there are benefits for us:

  • We have a public way to gather information from different angles so we can make sure a given design/implementation actually meets your needs
  • We have a public way to understand how a feature can impact everyone for the better and makes it easier to prioritize!
     

How we'll handle these ideas posted?

 

Every post on this forum is monitored by members of the community team.

We make note and review them with our support team on a regular basis, but we may not respond to each idea individually. Ideas that have sufficiently clear and impactful benefits will be translated into tickets on the product team’s Jira project board with higher priority. From there, the product managers who are responsible for the relevant part(s) of TP-Link assess the ideas and decide whether and when to integrate them into their development plans.

 

Recommendations for sharing your ideas:

 

Before sharing your ideas

  1. Do a quick search to see if someone has already posted the same request.
  2. If you do find an idea you like, go ahead to add the weight of your voice to it with a reply.

 

When sharing your ideas

  1. Submit each request individually as a separate topic,
  2. Follow the format below to make your request more visible, and as easy as possible for us to manage:

 

  • Title: What’s your feature request?

Be brief and clear. This should be a simple form, such as which Model or Product Line needs to have which Feature, so your request could be easily searched and attract attention from others.
 

  • Content: Why do you like to see this feature, or how would you like this feature to help you?

Be understandable. Try to explain why and under which circumstance this feature is needed.
Some background information such as your use case around your experience could be helpful to explain what is being requested, and easy to get attention and support by others.

 

Thank you all for contributing your great feature requests & suggestions on TP-Link products!

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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