Failed to obtain the ip address for wan because no response from the server

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Failed to obtain the ip address for wan because no response from the server

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Failed to obtain the ip address for wan because no response from the server
Failed to obtain the ip address for wan because no response from the server
2022-10-03 07:26:18
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.0.1

I have been getting this error "Failed to obtain the ip address for wan because no response from the server" every Sunday/Monday for the last 3-4 weeks now. 

 

I had the same problem with V1 of the ER605 as well. I switched to V2 this weekend just to see if that would make any difference but at 00:39-01:47AM Monday it happened again. 

 

I am running Omada controller on a Linux server https://hub.docker.com/r/mbentley/omada-controller wich has been working fine. 

 

Running the latest image of it BTW. 

 

When I made the switch from Er605 v1 to V2 I just removed v1 in omada and adopted the v2. 

 

Should I have made a total reset of the omada install and do it all over again? 

 

Although I don't think that this is the cause for it but it is very frustrating. 

 

Last Monday I did a power cycle of my er605 v1 when this occurred and within 5 minutes I had wan connection again. 

 

I have my isp troubleshooting if something is incorrect at their end aswell since it always happens Sunday/Monday during night. 

 

 

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#1
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10 Reply
Re:Failed to obtain the ip address for wan because no response from the server
2022-10-05 23:07:17

  @jonas740 

if that happens at that time, even you swap it w/ a different router. it is your isp issue. not the router. 

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#2
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 10:39:54

  @Tedd404 

Funny thing however since this has happened now every night Sunday to Monday is that I tried to just pull the power of the router and when it had started up again I had wan connection. However last night same thing again and I did a reboot from the controller and the wan came alive. Short while after it went away again and I did another reboot and wan came back.

 

I then reverted firmware back to 2.0.0 from 2.0.1 and it has worked since then. 

 

Problem is that I have to wait a week now to see if it happens again. 

 

I have called my isp that are troubleshooting but haven't heard from them in a few weeks now. 

 

Gonna call em again. But I read that other people have had similar issues.. 

 

I have also informed mbentley on github since it is his docker controller I am using under Debian.

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#3
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 11:26:54

  @jonas740 

 

I downgraded from some betas to 2.01 and got this today, is it the same as yours?

I haven't had this before, so it's a bug in all the firmwares and routers, to be honest I don't think tp-link will ever manage to get any routers that work properly.

There are always some problems.

 

 

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#4
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 11:34:13

  @shberge 

Yep. Exactly the same thing. But I used to have the version 1 of the router and running 1.2.1 firmware might be one of the things I updated to when this started a few weeks ago. It had been running flawless until let's say 5 weeks ago. 

 

Some say downgrading to 1.1.1 would help. But that is the Hardware version 1.

 

For hardware version 2 there are only 2.0.0 to revert to and that might already have this bug. 

 

And this happens once a week for me. Sunday to Monday night always around that time strange enough. 

 

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#5
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 11:45:44

  @jonas740 

there will be a new update for the routers soon, let's hope they have fixed all the bugs by then, I doubt it but I hope smiley

 

 

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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 12:27:38

  @shberge 

Ye, well since my hardware version 1 worked for over a year that means that on some of the firmwares they changed something that caused problems instead. 

 

Still have my ER605 V1 left but unused. 

 

Testing V2 with firmware 2.0.0

 

And I made a support ticket last night about it including some logs

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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-17 15:46:58

  @shberge 

 

Fun fact, spoke with my ISP about an hour ago and they had a note that said that they wanted me to try a new network cable between their "network outlet" to my router before they do any more extensive research in the case. 

 

I mean, ok I will do what suggested because he would send free in the lenght I needed so I don't mind. But very unlikely that the cable fails only on Sunday nights? 

 

But sure I wanted to upgrade my cables so I am hoping he sends me a really nice one. 

 

But i don't think the issue lies there. 

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#8
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-18 15:05:46

  @jonas740 

I agree, the cable is probably in good condition.

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#9
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-24 09:09:51

  @jonas740 Hi is this already solved? what did you do to fix the issue?

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#10
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Re:Failed to obtain the ip address for wan because no response from the server
2022-10-24 17:59:08 - last edited 2022-10-24 18:53:46

  @Bryle 

 

No this is not solved. Happened to me again last night. 

 

But i am in contact with three tp-link representatives that asks me to try various things and I have sent them tons of logs. 

 

Even my ISP is involved but they can't see from their side that I am loosing wan. Wich is strange. 

 

But i do think if I remember things correct that first time it happened it looked like I had a public wan IP but the controller still said it was unable to get wan. 

 

This is what TP-Link wanted me to try this time:

 

"Try to clone your computer's mac address ?

At first, please check your computer's mac address, and then please go to setting-Wired network -internet -Mac address to customize router's mac address.

Please try to use 8.8.8.8 as the primary DNS server and 8.8.4.4 as the secondary DNS sever."

 

So i have set the mac address of the computer where I run my controller software. 

 

Also updated the controller again since there was an update today. 

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