+1 same Problem!

Restoring to 5.6.4 from Backup and/or trying with ER605 V1 doesn't solve the problem but get's a new... Gateway is adoptet and after 2-3 minutes heartbeat is missed till "disconnect" ...

Dear  @Roswellkidd 

Roswellkidd wrote

Devices:

 

Controller OC200v1

Router ER605 v2.0

Switches TL-SG2008P v1.0 and TL-SG2210MP v3.0

Access point EAP650(US) v1.0

 

After logging into my controller tonight I got a notice to update to version 5.7.6 which I did.  After updating and rebooting, my ER605 is failing to provision.  It keeps bouncing between Adopting and Provisioning and the logs show constant disconnects along with the error "The configurations of device are different from the configurations from the controller. Go to Manage Device Page and click Force Provision to synchronize the configurations of the device with the controller."  I have tried following this step to force provision, but the cycle just repeats again.  I have also tried rebooting everything to no avail.

 

Switches and APs are running fine, internet is still functioning.  However, the map shows the internet is disconnected and trying to set up a VPN policy returns the error message: "Failed to get any response from the gateway."

 

Any help will be welcome!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID221237078, please check your email box and ensure the support email is well received. Thanks!

  @Kash01976 

Hi,

in my case, the problem could be solved. After all, i updated the controller again to 5.7.6, but this time manually with download - not through cloud. Furthermore i gave the gateway some factory reset, configured user, subnet and DHCP (but let VLAN on 1 - not like my usually "MGMT-VLAN") and adopted it in Omada. 

I think the main problem was the VLAN. The MGMT is the main VLAN on my Omada, but it's not 1. The ER605-port on the switch has the "All"-Profile, like the OC200... maybe this cause some problems. I tried to adopt the ER605 with MGMT-VLAN preconfigured and a "Tagged"-port-profile, but this would not work...