ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port
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My network included an Huawei HG8247h ONT and ER7212PC
1. HG8247h ONT in Router mode
Everything works fine when HG8247h working in Router mode , and DHCP server on LAN side.
The WAN port of ER7212PC get IP with Dynamic IP.
In this case Cloud access is connected. (I bind it in this phase), and the button "Check for update" under "Integrated Router Firmware" function is working. Able to reach TP-link server for checking version. Everything works fine.
2. HG8247h ONT in Modem mode
HG8247h working in Modem mode , and WAN port of ER7212PC use PPPoE connection on WAN port
In this case Cloud access is Disconnected, and the button "Check for update" under "Integrated Router Firmware" function is NOT working. Not able to reach TP-link server for checking version.
I have internet, WAN status is Online, I can see everything working on my local Omada controller, only the cloud access and FW update seems to be disabled for unknown reason.
FTTH HG8247h ONT (10.0.0.1 a PPPoE gateway,modem)
ER7212PC WAN with PPPoE=176.241.44.208 LAN static 192.168.100.1 (ER7212PC DHCP for LAN 192.168.100.10 - 192.168.100.254)
Please help to find the reason.
I not understand.
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@peter021 I have the exact problem and it's killing me... because i sold the 3 in 1 solution to a client. The thing is it worked fine at my house while testing it but i cascade it trough 2 other routers. I never imagined there would be a problem in Solo Pppoe mode...
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@peter021 Would be nice, but it seems no oficial answer for almost 3 months since the report so what the hell Tp-Link ???
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@Fae Please check my issue and waiting your answer and TP-Link solution
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Hello @peter021
Sorry for my missing this post before. Upon your initial problem description, I doubt the issue might have something to do with your network environment. To locate the issue and better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230309577, please check your email box and ensure the support email is well received. Thanks!
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Hi @JDane, @TotalElectric18, @DennisDJP, @HelsingL, @Taper
To help you efficiently, could you please confirm the following information?
1. Are you also have an ONT device in front of the ER7212PC? Or could you please describe your network topology to show how your devices are connected?
2. Does your case exactly the same as @peter021 described as below, cloud access is disconnected when the ONT is working in Modem mode (ER7206 use PPPoE connection on WAN port), but your Internet works fine? And would the cloud access get connected once you change the ONT to work in Router mode (ER7206 use Dynamic IP on WAN port)?
peter021 wrote
My network included an Huawei HG8247h ONT and ER7212PC
1. HG8247h ONT in Router mode
Everything works fine when HG8247h working in Router mode , and DHCP server on LAN side.
The WAN port of ER7212PC get IP with Dynamic IP.
In this case Cloud access is connected. (I bind it in this phase), and the button "Check for update" under "Integrated Router Firmware" function is working. Able to reach TP-link server for checking version. Everything works fine.
2. HG8247h ONT in Modem mode
HG8247h working in Modem mode , and WAN port of ER7212PC use PPPoE connection on WAN port
In this case Cloud access is Disconnected, and the button "Check for update" under "Integrated Router Firmware" function is NOT working. Not able to reach TP-link server for checking version.
I have internet, WAN status is Online, I can see everything working on my local Omada controller, only the cloud access and FW update seems to be disabled for unknown reason.
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Dear Support team ,
Thank you your support and quick job of R&D team. It it is working now. My ER7212PC is online in the cloud, with PPPoE connection via ONT what is in modem mode .
Who had the same problem can expect the next FW will solve the problem. I don't know when it will be.
I am happy.
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Hello @peter021
Thank you for sharing us with the results. Glad to hear that your concern was resolved finally.
@JDane, @TotalElectric18, @DennisDJP, @HelsingL, @Taper
The next official firmware will be released soon and add the fix.
If you're also having the cloud access disconnected issue on your ER7212PC with PPPoE connection, please wait patiently for the new firmware (for urgent solution, please tag me for the Beta firmware). Thank you for your attention!
Update:
The following official firmware has been released to fix the issue described in this thread.
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
Please ensure your ER7212PC is updated if you happen to encounter the issue.
Note: v1.0 and v1.6 are the same hardware version for ER7212PC, they use the same firmware.
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@Fae that would be nice since we offer networking solutions to various clients and use mostly TP-Link equipments.
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