Vigi Security Manager inverted camera color
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Is anyone experiencing inverted colors on live video in Vigi Security Manager?
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Hi @HofkoSK
Thanks for posting in our business forum.
Are you saying that you have the same experience as domw?
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@Clive_A yes, I have the same problem on my desktop PC and on the notebook.
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Hi @HofkoSK
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231028407, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Clive_A thanks for backward software version link, but I can't log in with my TPlink account into this version and system warn me about security problem (smartscreen) too. In the newest version of software or when I log into this community, login works.
Third think is fun. TPlink don't have stupid web server for saving own software? I downloaded it on the third try, because downloading don't start without accept cookies first time, with accept cookies second time is downloading not working too and start after close and open the web browser and open the link once more time.
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Hi @HofkoSK
Thanks for posting in our business forum.
HofkoSK wrote
@Clive_A thanks for backward software version link, but I can't log in with my TPlink account into this version and system warn me about security problem (smartscreen) too. In the newest version of software or when I log into this community, login works.
Third think is fun. TPlink don't have stupid web server for saving own software? I downloaded it on the third try, because downloading don't start without accept cookies first time, with accept cookies second time is downloading not working too and start after close and open the web browser and open the link once more time.
I did not compile it to the server because I had to contact the web team to upload it for me. This is not a beta ready for the public and a version provided to the people who need it.
If you are being this negative, you can wait for the official release. If I escalate it, it'll be a beta version.
Escalation is in progress now. Please wait for the reply from our team to send the file to you.
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@Clive_A thanks for explanation. Anyway I have a problem with log into this version with my TPLinkID. When I install latest public, login work fine. I can´t test version which you send to me without login.
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Hi @kinitechies @HofkoSK @domw @Kinits @depzoo
There is a new beta for early access and it fixes the issue with the AMD graphics card.
VIGI Security Manager V1.6.39 Beta Firmware (Released on Nov 3rd, 2023)
2. Fixed the issue of inverted red and blue display on certain Radeon graphics card computers.
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This fixed it for me, Thank you to yourself and the dev team for their continued efforts.
(GPU: AMD Radeon RX 6700 XT)
(AMD Driver 23.10.2 Released 16/10/2023)
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This has not fixed the issue for me, AMD 5700XT OC
Old version and this new beta all have the weird colour issue.
All other PCs running nvidia work OK.
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