setup a new controller, restored from the backup of another controller. Both of them are software cloud controllers running 5.8.4. They are a basically identical except I changed the controller name of the new one. I restored from a fresh backup of the old one. I restored during the initial setup phase and everything seemed to work. I have "connected/linked" it to my tplink ID for the cloud connection and that works and goes green as well. However, when I try to actually login to my controller via omada:tplinkcloud:com I can't login. I have tired the android app and all the different web browsers on my desktop. I can however login to the controller locally. When I look at the logs I get this error:

Exception in thread "Thread-56" java.lang.NullPointerException: Cannot invoke "com:tplink:smb:omada:identityaccess:domain:model:user:d:m:y()" because "aUser" is null
02-03-2023 07:49:48.647 WARN [Thread-58] [] c.t.e.c.c.q(): send heartbeat getting timeout response: {"error_code":-20002}
02-03-2023 07:49:58.653 WARN [Thread-58] [] c.t.e.c.c.q(): send heartbeat getting timeout response: {"error_code":-20002}
02-03-2023 07:50:08.660 INFO [Thread-58] [] c.t.e.c.c.q(): unsuccessful heartbeat response: {"error_code":-20002}
02-03-2023 07:50:08.660 INFO [Thread-58] [] c.t.e.c.c.q(): Thread 'heartBeatThread' is stopped
02-03-2023 07:50:08.660 INFO [Thread-54] [] c.t.e.c.c.CloudClient(): Close connection to service server.
02-03-2023 07:50:08.661 INFO [Thread-54] [] c.t.e.c.c.q(): set connection status: DISCONNECTED_NORMAL
02-03-2023 07:50:08.661 INFO [Thread-57] [] c.t.e.c.c.q(): expiredRequestCleanThread is interrupted.
02-03-2023 07:50:08.661 INFO [Thread-57] [] c.t.e.c.c.q(): Thread 'expiredRequestCleanThread' is stopped
02-03-2023 07:50:08.666 INFO [Thread-54] [] c.t.e.c.c.CloudClient(): Connect service server automatically, ConnectionType is PERSISTENT_CONNECTION.
02-03-2023 07:50:08.666 INFO [Thread-54] [] c.t.e.c.c.q(): set connection status: CONNECTING
02-03-2023 07:50:09.117 INFO [Thread-54] [] c.t.e.c.c.q(): set connection status: CONNECTED
02-03-2023 07:50:09.117 INFO [Thread-54] [] c.t.e.c.c.q(): The result of connection is true.

this error is comming up a lot in the logs. It seems like maybe its having issues communicating to the tplink cloud services? not sure. any help would be appreciated. thanks.