VIGI C300HP-6 not powering

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VIGI C300HP-6 not powering

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI C300HP-6 not powering
VIGI C300HP-6 not powering
2023-08-15 16:57:00 - last edited 2023-08-18 03:24:53
Model: VIGI C300HP  
Hardware Version: V1
Firmware Version:

I just bought a VIGI C300HP-6 (https://www.tp-link.com/en/business-networking/vigi-network-camera/vigi-c300hp/#specifications) to test within my current tp-link based business network. After testing I'll me switching my old ipcams to vigis and some tapos.

 

- omada 3 controller.

- er8411 router.

- 1x TL-SG3452X.

- 1x TL-SG3428X.

- 3x TL-SG3428XMP.

 

I've plugged the VIGI C300HP-6 to 2 different switches of mine (SG3428XMP) with at least 2 different cables (which I'm sure they are working with other POE enabled devices) but the camera is not powering, no leds or lights.

 

Any ideas? Am I missing something. And I don't have a power adapter to test with as none is supplied within the package.

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#1
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1 Accepted Solution
Re:VIGI C300HP-6 not powering-Solution
2023-08-16 03:56:37 - last edited 2023-08-18 03:24:53

Hi @Bonesoul 

Thanks for posting in our business forum.

Is your device sealed in plastic? If not, it could be a used product. Where did you purchase it? You can probably contact your retailer to exchange it.

About the power adapter, I think it does not come with it as I don't find any details about the adapter info in the specs and installation guide.

Since this model is PoE compatible, and you have already swapped it with different cables, I think it may be a hardware issue.

Before you replace it with your retailer/local tech support, double-check if your switch can supply power to other PD. Then it could be a hardware issue.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:VIGI C300HP-6 not powering-Solution
2023-08-16 03:56:37 - last edited 2023-08-18 03:24:53

Hi @Bonesoul 

Thanks for posting in our business forum.

Is your device sealed in plastic? If not, it could be a used product. Where did you purchase it? You can probably contact your retailer to exchange it.

About the power adapter, I think it does not come with it as I don't find any details about the adapter info in the specs and installation guide.

Since this model is PoE compatible, and you have already swapped it with different cables, I think it may be a hardware issue.

Before you replace it with your retailer/local tech support, double-check if your switch can supply power to other PD. Then it could be a hardware issue.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:VIGI C300HP-6 not powering
2023-08-16 12:57:39
Hi there, I contacted the retailer and I'll be returning it back. I've also contacted Tp-link Turkey office and thankfully they'll be supplying me contact info for an official retailer. Hüseyin
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#3
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