Hi @stephK 

Thanks for posting in our business forum.

Need a network diagram. And backup of your settings.

I'll create a case and send it for further diagnostics.

I also need a screenshot of the issue. Please prepare them and send it to the email you receive later.

 @Clive 
here is the diagram + settings send me the email pls , help needed !
thank you


 

Hi @stephK 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230917231, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

@TazDevilLooney the suggested solution to resolve the issue:

- on your omada web interface, click on the router => right panels => ports
- enable "mirroring" => select the WAN port you want to get mirrored => select mode "ingress and egress"
- apply the setting, you should see a "mirroing icon" on the row of your LAN in the list
solution provided by the TP-Link team

Hi @stephK

stephK wrote

@TazDevilLooney the suggested solution to resolve the issue:

- on your omada web interface, click on the router => right panels => ports
- enable "mirroring" => select the WAN port you want to get mirrored => select mode "ingress and egress"
- apply the setting, you should see a "mirroing icon" on the row of your LAN in the list
solution provided by the TP-Link team

Hey! I suggest you don't jump to the conclusion. So, the senior engineer built up a network in our lab and tried to reproduce your issue. From the email, he said we can make NAT loopback work. There is no issue with the firmware.

So he suspects that your network is not behaving correctly and asking for you to Wireshark and provide capture so that we can try to locate the reason why.

I would suggest you take it slow and read what was said in the reply. Instead of being sarcastic here.