portal doesn't pop-up
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Good day. why My omada voucher doesn't open login in pop-up it's blank page, how to solve it?
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Hello @Ser,
Thanks for your input to the TP-link Business Community!
May I know did you test it with different client devices?
Please confirm whether the Voucher rules have expired. You may create a new voucher rule for testing.
Please also confirm this Android device isn't in the Block list.
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yes, i already tried with many devices but still the same problem. there's no blocked device.
befor the latest updates it was just working fine àfter i update to latest version this issues happened. I'm using omada (OC200) hardware controller since 2020 but this happened when i upgraded to the latest version software.
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Hi @Ser,
May I know the current firmware version of your OC200 and the previous version before you upgraded it?
Please open a web browser manually after connecting the phone to the Portal for testing.
A newer 5.12 Beta firmware for OC200 has been released for trial, you may follow below link to upgrade for testing.
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Hi @Hank21
my current firmware 5.9.32 and previous is 5.7.6 version.
any other suggestions?
i do appreciate your support
best regards
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Hi @Ser,
Please try upgrading the firmware version of OC200 to the newer 5.12 Beta firmware, you may follow the below link for more details.
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Hi @Hank21
thank you for your support. have a great day 😀
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