This Article Applies to:

 

All business routers.

 

Issue Description:

 

1. Incorrect username or password after the firmware upgrade.

 

Following a firmware upgrade, users may encounter issues with incorrect usernames or passwords in standalone mode. This problem persists whether using auto-fill or a password manager, consistently displaying an "Incorrect username or password" message.

 

2. Unsupported Browser error when accessing the 192.168.0.1.

 

After completing the firmware upgrade, attempting to access 192.168.0.1 via a web browser results in an "Unsupported Browser" error message, prompting users to either update their current browser or switch to a different one.

 

 

Troubleshooting: 

 

1. Clear the cache and reboot the browser.

 

In certain firmware upgrades, the login mechanism or security may be changed to improve your experience. This may cause a saved password or login credentials incorrect after the upgrade. Be sure that you clear the cache, reboot the browser, and try again.

 

2. Check your browser if it needs an update.

 

Sometimes, your browser may be out of date. Go to Settings on your browser and find the "About" area where you can check for updates. Be sure that the browser is updated.

 

3. Make sure you are entering the correct page.

 

In certain application scenarios, there may be multiple routers. Be sure that the correct page of the Omada routers is accessed.

 

Update Log:

 

Mar 28th, 2024:

Update the title.

 

Jan 11th, 2024:

Update the format.

 

Recommended Threads:

 

Custom DDNS Is Not Working

Virtual Services(Port Forwarding) on the Router Doesn't Take Effect

Online Detection and Link Backup (Failover) Don't Take Effect

 

Feedback:

 

• If this was helpful, welcome to give us Kudos by clicking the upward triangle below.
• If there is anything unclear in this solution post, please feel free to comment below.
• If you encounter such an issue, please follow the troubleshooting above to check your settings. Besides, ensure your Omada Controller and Gateway are running with the latest firmware.
• If the issue still exists after you try the suggestion above, please feel free to comment below or contact our support team with a detailed description of your issue and the steps you have tried.

 

Thank you in advance for your valuable feedback!

 

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