New product with a password, how can I set my own credentials

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New product with a password, how can I set my own credentials

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New product with a password, how can I set my own credentials
New product with a password, how can I set my own credentials
2023-09-25 21:14:46 - last edited 2023-09-26 03:32:35
Model: VIGI C330  
Hardware Version: V1
Firmware Version: UN/1.0

Hello 

i bought new/refurbished camera 

Manufacturer: TP-LINK
Model: C330

S/N: 222A0W2000171

ID: A75AE1214ED5FB862
And can not bind camera to my account. 
There is someones RESET PASSWORD EMAIL and PASSWORD
I Can make sure i bought new camera, a box, a bag of screws is unopened, and waterproof connection bag is unopened.

Can you help me fix this problem please.

 

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Re:New product with a password, how can I set my own credentials
2023-09-26 05:34:52

Hi @Adam_Lu 

Thanks for posting in our business forum.

If the product is used, please contact your retailer and return it. Ask for a new product instead.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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