Controller daily offline

Controller daily offline

Controller daily offline
Controller daily offline
2023-12-14 06:57:21 - last edited 2024-01-05 02:11:58
Model: OC200  
Hardware Version: V1
Firmware Version: 1.26.3 build 20230906 Rel.36269

controller OC200

switch SG105 PE

EAP615

EAP225 outdoor

EAP610 outdoor

 

Hi,

My controller goes offline at least once every day. [edit] To get it back online, I have to reboot both the controller and the modem. wait patiently and it will come back.

 

What can I do?

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#1
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1 Accepted Solution
Re:Controller daily offline-Solution
2024-01-04 02:16:47 - last edited 2024-01-05 02:11:58

update:

 

after rewiring everything, the controller has not given troubles for more than a week so I hope it was a matter of faulty wires after all.

 

Thanks for all the feedback!

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Re:Controller daily offline
2023-12-15 06:26:54

  @janaca 

 

Is the router stable when OC is offline? Did you have a reboot schedule configured? How did you power it? Tried with different cables to rule out the power supply unstable problem.

Just striving to develop myself while helping others.
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#2
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Re:Controller daily offline
2023-12-15 15:07:56

  @janaca 

 

By offline, do you mean you can no longer access the controller via the cloud?  I assume the controller stays up locally then?  If so, it sounds like either your modem is getting a new IP every 24h or so and that is breaking the controller connection to the cloud or your ISP is causing persistent connections to be reset.  You can easily track your external IP by visiting a site like formyip dot com.  If it is different before and after a disconnect event you have a clue.

<< Paying it forward, one juicy problem at a time... >>
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Re:Controller daily offline
2023-12-19 09:09:11

  @Virgo Thanks for your reply!

 

Is the router stable when OC is offline?

The router is a Huawei LTE router, connected to an outdoor LTE antenna. Judging by the color of the leds on the router, the internet connection is not stable. However, the controller going offline does not always seem to be related to the failing internet connection. Very often, all the leds on the router are green, whereas all controller has lost it.

 

Did you have a reboot schedule configured?

No I don't. Would that help?

 

How did you power it?

The controller is powered by an Omada switch SG105 PE

 

Tried with different cables to rule out the power supply unstable problem.  

I will do that now and report back.

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Re:Controller daily offline
2023-12-19 10:00:11

  @d0ugmac1 Thanks for your reply!

 

I don't know if it stays up locally (?)

 

I checked my external IP address on friday and today and indeed it is different.

But that's not surprising, since we changed the cable from the antenna to the router, so it has been forced offline once.

 

I will test later today, after the next time the controller has been offline.

 

 

 

 

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#5
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Re:Controller daily offline-Solution
2024-01-04 02:16:47 - last edited 2024-01-05 02:11:58

update:

 

after rewiring everything, the controller has not given troubles for more than a week so I hope it was a matter of faulty wires after all.

 

Thanks for all the feedback!

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#6
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Re:Controller daily offline
2024-01-05 02:11:35

  @janaca 

 

Thanks for updates, keep observation, odds are it's the wires!

Just striving to develop myself while helping others.
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