Just purchased Decos and unable to configure
I have just purchased this system from Amazon
The configuration looked like it was going well, but then I nended up with 'No Internet Connection.
My Virging hub 3 is in router mode, I left the router type as dynamic.
I've tried usingthe Live chat at TP-Link but they can't talk me through the confuration as I'm using the phone as a hotspot
This is the screen I was seeing at the very last stage of the setup once the Wi Fi network had been established. I spent hours searching for solutions, most were quite technical which involved changing settings for router type, DNS address etc...
I spent a long time on Live Chat with TP-Link, trying all sorts of options, and at the very end the agent suggested I remove the LAN cable from my Mac to the router. But as my router was in Modem mode, the cable needed to be plugged in in order to use the internet. Anyway, we closed the chat, I unplugged the cable from the router and tried again, but I ended up with the same message as the image shows.
I decided the agent was on the right track, my setup was as follows:-
Virgin Hub 3 (I'm in the UK)
Mac Mini - LAN Cable into Hub
Hive (Heating system) - LAN Cable into hub.
This is what eventually worked, it seems the sequence is very important:-
- Unplug all LAN cables from Hub
- Put Hub into Modem mode
- Wait until it reboots and settles down with just a red LED on
- Switch off Hub and wait a few minutes
- Plug the Deco into the Hub
- Switch on Deco and wait for the blue flashing LED
- Switch on Hub
- Wait until it reboots and settles down with just a red LED on
- Use the TP-Link app to configure, leave router type as Dynamic IP
It was obviously my Mac's LAN connection that was causing the problem, but I do feel that had this sequence or something like it been incorporated into the TP-Link app, it would have saved me a lot of time and stress.
Hope this helps somebody else, I now have a fully working TP-Link WI-FI network, and it's working beautifully.
This is the screen I was seeing at the very last stage of the setup once the Wi Fi network had been established. I spent hours searching for solutions, most were quite technical which involved changing settings for router type, DNS address etc...
I spent a long time on Live Chat with TP-Link, trying all sorts of options, and at the very end the agent suggested I remove the LAN cable from my Mac to the router. But as my router was in Modem mode, the cable needed to be plugged in in order to use the internet. Anyway, we closed the chat, I unplugged the cable from the router and tried again, but I ended up with the same message as the image shows.
I decided the agent was on the right track, my setup was as follows:-
Virgin Hub 3 (I'm in the UK)
Mac Mini - LAN Cable into Hub
Hive (Heating system) - LAN Cable into hub.
This is what eventually worked, it seems the sequence is very important:-
- Unplug all LAN cables from Hub
- Put Hub into Modem mode
- Wait until it reboots and settles down with just a red LED on
- Switch off Hub and wait a few minutes
- Plug the Deco into the Hub
- Switch on Deco and wait for the blue flashing LED
- Switch on Hub
- Wait until it reboots and settles down with just a red LED on
- Use the TP-Link app to configure, leave router type as Dynamic IP
It was obviously my Mac's LAN connection that was causing the problem, but I do feel that had this sequence or something like it been incorporated into the TP-Link app, it would have saved me a lot of time and stress.
Hope this helps somebody else, I now have a fully working TP-Link WI-FI network, and it's working beautifully.