Vigi C540V there is a problem with your sd card

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Vigi C540V there is a problem with your sd card

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Vigi C540V there is a problem with your sd card
Vigi C540V there is a problem with your sd card
2024-01-26 20:08:30 - last edited 2024-03-01 06:17:29
Model: VIGI C540V  
Hardware Version: V1
Firmware Version: 2.0.0_Build_231214_Rel.67097n

After a recent update to the above firmware , all sd-cards show as unformatted and you cannot format them. There is no option to roll back to a previous version, So now all of my 540's are broken and not usuable. Why did this happen and what can be done to fix this problem ?. To make matters worse I am oversea's not not able to physically access the cameras.

The sd-cards were working perfectly well in the prior version .

 

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#1
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1 Accepted Solution
Re:Vigi C540V there is a problem with your sd card-Solution
2024-03-01 06:17:23 - last edited 2024-03-01 06:17:29

Hi @sibaya_ph 

Thanks for posting in our business forum.

Visit this site: https://www.tp-link.com/en/support/download/vigi-c540v/#Firmware

Use the latest firmware and check again.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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Re:Vigi C540V there is a problem with your sd card
2024-01-29 03:44:41

Hi @GoKiwi 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240156756, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Vigi C540V there is a problem with your sd card
2024-02-05 23:47:10

Still waiting for someone to reply or respond.I guess I won't be using TP-Link products ever again, nothing but expensive junk. 

Will be throwing all 6 cameras out as soon as I get home and replace with something that works !!.

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Re:Vigi C540V there is a problem with your sd card
2024-02-06 03:06:21

Hi @GoKiwi 

Thanks for posting in our business forum.

GoKiwi wrote

Still waiting for someone to reply or respond.I guess I won't be using TP-Link products ever again, nothing but expensive junk. 

Will be throwing all 6 cameras out as soon as I get home and replace with something that works !!.

You should send another reply to that ticket. The case has been escalated to the senior engineer.

The reply time would increase due to our incoming vacation. Please check this out with the senior engineer again with a reply.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:Vigi C540V there is a problem with your sd card
2024-02-29 03:30:22

  @Clive_A 

 

 

I also have a problem with my Vigi C450 

 

it says the SD Card is not formatted.  My micro SD got corrupted. Tried already two bnew Original Lexar Micro SD 128GB. Both destroyed. Tried the third one and it does the same after 2 days. so I have 3 Micro SD broken due to this camera. I have sent concern to the online seller in shopee. But still no reply and cant resolve the issue. 

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#5
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Re:Vigi C540V there is a problem with your sd card-Solution
2024-03-01 06:17:23 - last edited 2024-03-01 06:17:29

Hi @sibaya_ph 

Thanks for posting in our business forum.

Visit this site: https://www.tp-link.com/en/support/download/vigi-c540v/#Firmware

Use the latest firmware and check again.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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