EAP683 LR connection problems with TL-SG3428XPP-M

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EAP683 LR connection problems with TL-SG3428XPP-M

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17 Reply
Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-02-29 01:37:12

  @Hank21 

Hello Hank,

 

thank you for your reply. My ticket ID is TKID240158721 and I just posted a video in the ticket trying to capture the issue. It seems to revolve around grounded/shielded cables and poe. Once POE is off, the cable type has no effect on the connection quality. Once POE is on, I can only get 100Mbps with no/less issues with unshielded cables. If I were to guess, it seems that enabled POE has some bad effects on the data plane.

 

Thanks

Martin

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#12
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-01 01:12:59

Hi @nordic-style

 

Thanks for your updates, I have escalated your issue to the senior engineer, and they will help you further.

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#13
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-01 01:36:00

  @Hank21 

Thank you!

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#14
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-12 11:06:12

  @nordic-style 

Have you been able to resolve your connectivity issue?

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#15
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-12 13:16:06

  @JZtes 

I am waiting for a reply from the tp-link dev team. I created a matrix table what is working and what is not.

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#16
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-25 21:59:03

  @Hank21 

Still waiting for an update from the support team.

 

As another three weeks have passed and the rather expensive hardware is currently just lying around, i would be very pleased to have a solution.

 

Best

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#17
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Re:EAP683 LR connection problems with TL-SG3428XPP-M
2024-03-26 02:42:27

Hi @nordic-style 

Thanks for posting in our business forum.

nordic-style wrote

  @Hank21 

Still waiting for an update from the support team.

 

As another three weeks have passed and the rather expensive hardware is currently just lying around, i would be very pleased to have a solution.

 

Best

The support team is informed and will reply to your email. It looks like the rep missed the follow-up.

Internal emails showed that there will be a local rep assigned to you as well. He will be in touch with you soon.

At the same time, the DE team also requested the same model SG3428XPP-M to test. So far they have not replied yet.

 

As this has been created with a ticket, please reply to the ticket if you have any further questions.

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#18
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