EAP683 LR connection problems with TL-SG3428XPP-M
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.EAP683 LR connection problems with TL-SG3428XPP-M
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
first i am new to the TP-Link world. I am currently using a lot of ubnt hardware and want to explore alternative systems.
There was no EAP683 LR or TL-SG3428XPP-M in the drop down. Sorry about that.
My setup is a TL-SG3428XPP-M2 and two EAP683 LR for testing. The switch has firmware 1.20 and the APs both 1.02. I am using a selfhosted omada remote controller instance.
The test is a simple ping to the access points. I am not talking about any wifi issues (yet).
What i figured out so far:
- All APs are working with any cable using a unifi 2.5GBit/s switch (with 2.5GBit/s speed) and POE
- POE is always working using the TP-Link switch (with no data connection if there is a direct patched AP connected with link speed auto)
- 2.5 GBit/s is always working - but only without POE
- 2.5 GBit/s link speed with POE is working having a fixed installed, grounded cable together with two patch cables using the TP-Link switch
- 2.5 GBit/s link speed with POE is working using a unshielded ISDN cable (no ground) using the TP-Link switch
- 1 GBit/s fixed link speed is working with around 30% packet loss using the TP-Link switch with a direct connected patch cable
- 100 MBit/s fixed link speed is working without any packet loss using the TP-Link switch with a direct connected patch cable
That took me some hours and it seems if there is a problem with ground. Is there a known bug or do i have a faulty switch? All devices have been delivered in the last week.
Best
Martin
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Hello Hank,
thank you for your reply. My ticket ID is TKID240158721 and I just posted a video in the ticket trying to capture the issue. It seems to revolve around grounded/shielded cables and poe. Once POE is off, the cable type has no effect on the connection quality. Once POE is on, I can only get 100Mbps with no/less issues with unshielded cables. If I were to guess, it seems that enabled POE has some bad effects on the data plane.
Thanks
Martin
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Hi @nordic-style，
Thanks for your updates, I have escalated your issue to the senior engineer, and they will help you further.
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Thank you!
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Have you been able to resolve your connectivity issue?
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I am waiting for a reply from the tp-link dev team. I created a matrix table what is working and what is not.
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Still waiting for an update from the support team.
As another three weeks have passed and the rather expensive hardware is currently just lying around, i would be very pleased to have a solution.
Best
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Thanks for posting in our business forum.
nordic-style wrote
Still waiting for an update from the support team.
As another three weeks have passed and the rather expensive hardware is currently just lying around, i would be very pleased to have a solution.
Best
The support team is informed and will reply to your email. It looks like the rep missed the follow-up.
Internal emails showed that there will be a local rep assigned to you as well. He will be in touch with you soon.
At the same time, the DE team also requested the same model SG3428XPP-M to test. So far they have not replied yet.
As this has been created with a ticket, please reply to the ticket if you have any further questions.
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